Job DescriptionAbout UsInfosys is a global leader in next-generation digital services and consulting.
We enable clients in more than 56 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.
We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Summary DescriptionA Customer Success Manager will lead the rollout efforts on the field for a successful implementation of E2E Fresh at various customer locations.
He/She should be able to support initial onboarding of users to the platform, train users for product and process adoption, co-ordinate user education, embedment, value realisation and identifies opportunities for account growth.Location: Auckland, New ZealandResponsibilitiesScope/Focus: Focus is on implementation of E2E Fresh product at customer location and scope is to effectively coordinate the adoption/onboarding of users.Key ResponsibilitiesEstablish clear client retention goalsAssist customers with setting up and navigating productPromote the value of the productUpsell services and productsPromote value through customer experienceAssist in training and ongoing user educationReview customer complaints and concerns and seek to improve the customer experienceJob ComplexityWorking with customers with very limited knowledge on software products and its usage.Working with customers from varied cultural & economic backgroundCo-ordination between customers, hardware technicians, technical support etc.Travel to multiple locations within the assigned region to support parallel implementationsChange management at customer locationSKILLS/ BUSINESS ACUMEN - Education And ExperienceProven work experience of 8 - 10 years as a Customer Success Manager or similar roleExperience working with brand image and promoting value through customer experienceExceptional ability to communicate and foster positive business relationshipsExperience in product implementation will be critical.Technical skills required:SQL - knowledge to Read/Write data from and to DB.
Mainly CRUD operations.PowerBI/Tableau - knowledge to build custom dashboards.Python - Programming knowledge is nice to haveAccountability and personal organization are essentialExperience in managing a diverse group and training each according to company standardsA Bachelors/Masters degree in any disciplineKnowledge on logistics industry is preferredGood Communication skillsInfosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
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