Customer Success Consultant

Details of the offer

Join Us in Transforming Financial Services!
We're not your typical financial institution—we're a forward-thinking, digitally-driven business, dedicated to redefining banking for our customers. If you're ready to bring your passion for people, embrace new challenges, and make an impact in a fast-evolving industry, we want you to join our team and contribute to an award-winning product that's changing lives!
Is this your next role?
Our organisation is the leading provider in New Zealand for a product that has helped thousands of kiwis to date, and this number continues to grow!
In this role you will work to onboard new customers, help accelerate the growth of our business and manage existing customer relationships. This will include interacting with customers digitally and on the phone whilst educating them about our product, how it may suit their needs and guiding them through each stage of the process. You will also provide exceptional customer service to our existing customers to ensure their needs are met in a timely and friendly fashion.
Your days will be filled with engaging conversations, impactful problem-solving, and the satisfaction of helping others achieve financial security. As a critical team player, you'll ensure customer needs are met with exceptional service, accurate assessments, and an unwavering commitment to positive outcomes.
Does this sound like you?
We're looking for someone who's ready to step up and bring energy and drive to our team! Your background could be in customer service, sales, hospitality, or a contact centre environment—what matters most is that you're:
Adaptable and curious, always looking for a better way
Tech-savvy and open-minded, eager to innovate and learn
A natural communicator who thrives on helping others
Detail-oriented with strong organizational skills
What we offer:
Be part of an exciting growth journey where your contributions matter
Thrive in a collaborative, inclusive environment where new ideas are celebrated.
Opportunities for professional development and personal growth
Be part of something special—apply today and help us shape the future of financial services in New Zealand!

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Nominal Salary: To be agreed

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