**Job Title:** Customer Success Assistant **Company:** R.R.
Donnelley & Sons **Location:** Dunedin, Otago, New Zealand **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 1 ### Job Description: R.R.
Donnelley & Sons is seeking a dedicated and enthusiastic Customer Success Assistant to join our dynamic team in Dunedin, Otago.
This part-time position plays a crucial role in enhancing the customer experience and ensuring client satisfaction.
The ideal candidate will exhibit strong independence and resilience in their approach to problem-solving, along with a passion for innovation and efficient planning.
### Responsibilities: - **Client Engagement:** Build and maintain strong relationships with customers through proactive communication.
Act as the first point of contact for client inquiries, ensuring timely and effective resolution of issues.
- **Support and Documentation:** Assist customers in utilizing our products and services effectively.
Create and maintain comprehensive support documentation and user guides to aid customers in understanding product functionalities.
- **Data Management:** Input and maintain accurate customer data within our CRM system.
Analyze customer interactions and feedback to identify areas for improvement and opportunities for upselling.
- **Feedback Gathering:** Collect and analyze customer feedback to share with the Customer Success team.
Prepare reports summarizing key insights that can enhance customer satisfaction and operational efficiency.
- **Collaboration:** Work closely with cross-functional teams, including Sales, Marketing, and Product Development, to relay customer requirements and provide insights that support product enhancements and company initiatives.
- **Training and Onboarding:** Assist in onboarding new customers by guiding them through product functionalities and best practices.
Facilitate training sessions, webinars, or one-on-one coaching as needed.
- **Project Coordination:** Support the planning and execution of customer success projects, ensuring deadlines are met and milestones achieved.
- **Innovate and Improve:** Continuously look for innovative ways to improve customer engagement strategies, support processes, and overall service delivery.
### Requirements: - **Experience:** Minimum of 1 year of experience in a customer service or support role, preferably within a technology or service-driven environment.
- **Education:** A completed degree or diploma in business, communications, or a related field is preferred but not mandatory.
- **Personality Traits:** - **Independent:** Ability to work autonomously and take the initiative in addressing customer needs.
- **Resilient:** Capable of managing stress and maintaining a positive attitude in challenging situations.
- **Soft Skills:** - **Innovation:** Eagerness to propose forward-thinking solutions and improvements.
- **Planning:** Strong organizational skills and ability to manage multiple priorities effectively.
- **Technical Skills:** Familiarity with CRM software (e.g., Salesforce) and the ability to quickly learn new systems.
Proficiency in MS Office Suite (Excel, Word, PowerPoint) is essential.
- **Communication Skills:** Excellent verbal and written communication skills, with the ability to convey complex information in an easy-to-understand manner.
### Benefits: - **Free Accommodation:** Enjoy the convenience of complimentary lodging while working in your role.
- **Remote Work Flexibility:** Benefit from a flexible work environment that promotes a healthy work-life balance.
- **Retirement Plan:** Access to a comprehensive retirement plan to secure your financial future.
### Working Environment: At R.R.
Donnelley & Sons, we foster a culture of autonomy and independence, trusting our employees to excel in their roles.
We believe that each team member's contributions are vital to our collective success, and we encourage an environment where innovative ideas and solutions can flourish.
### Application Deadline: Please submit your application by **November 2, 2024**.
### Equal Opportunity Statement: R.R.
Donnelley & Sons is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from all backgrounds and experiences, and we welcome individuals to apply regardless of race, gender, age, disability, sexual orientation, or any other dimension of diversity.How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.