Thank you for your interest in this position.We have received your application from Indeed, so the first step of your application is complete.To finish your application, we will email you further details.We're on the lookout for a new Customer Services Team Leader to manage our team of three; based at our Corrugated Case business in Mangere Bridge, Auckland. Oji Fibre Solutions are providers of innovative and high-quality cardboard packaging to the dairy, horticulture, industrial, beverage, and food sectors.Reporting to the Northern Sales Manager, this critical role requires strong leadership skills and experience managing a team in customer service, ideally from a manufacturing environment. Experience working within a busy manufacturing, packaging, print, or FMCG environment is a must.What we need:An organised person, capable of multitasking and a superstar at prioritising.The ability to think on your feet, whilst working in a busy environment.Outstanding written and verbal communication skills.Quick learner who enjoys problem-solving and has strong analytical skills.Accountable for your clients and skilled in self-management of day-to-day workload.3+ years of leadership/team leader experience within a client services role; ideally within packaging, print, or manufacturing environment.Computer literate in Microsoft Office, Excel with exposure to industry-specific software; Kiwiplan advantageous.What you will be doing:Leading the Auckland-based Customer Service Team of three.Liaising with clients from the initial enquiry, quotation & ordering stage, right through to the delivery of the product.Managing our high-profile client enquiries and being the driver to create solutions for them.Managing stock levels of finished goods for key customers.Working closely with the production, planning, and distribution teams to meet our customers' supply needs.Data entry – Quotes/Orders.Monthly reporting.Focus on continuous improvement.What we offer:Opportunity to join a global player in the packaging industry.Busy and varied role that challenges you.Work hours: 40 hours per week, Monday – Friday onsite.Excellent staff benefits including superannuation, medical insurance, life, and income protection insurance.Secure car parking onsite.Apply now with a cover letter that explains why you should be our newest Team Leader.In accordance with company policy, the successful candidate may be required to undergo a pre-employment medical examination, drug test, police check, and credit check. Oji Fibre Solutions will meet these expenses.We don't always work to fixed closing dates and may start considering applications as they are received, so we encourage you to apply early. You must be legally entitled to work in NZ to be eligible.
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