Customer Services / Sales Support Team Leader

About GilmoursWellington We are a locallyowned and operated wholesale food and beverage supplier working with thehospitality and related industries within the greater Wellington Region. Wepride ourselves on great customer service, being a trusted brand that offersgreat value to our customers, going the extra mile and being a fantastic placeto work. We are also part of Foodstuffs, so have the backing of the largestfood sales business in New Zealand.
Weare looking for a Customer Services / Sales support team leader to help us deliver excellentservice and demonstrate to our clients that we have what they need!
Thisis a full-time position hours / days to be negotiated however all CS team members will need to help cover a Saturday. Customer Service is open 7:00am to 5:00pm Monday to Friday and Saturday 7:00am-3:30pm.
Full training will be provided – Skills as noted below will be a greatadvantage:
Keyaccountabilities of the role include: Workingclosely with our customers, sales team, service & transport teamsWorkingwith our centralised customer services teamAnsweringin-bound calls from our amazing customersHandlingof customer queriesProblemsolve our customer service-related tasks from a skills andexperience perspectiveProblemsolving and analytical abilityEffectivecommunication skills both oral and writtenMustbe fluent in written and verbal EnglishUsingthe 'Salesforce' system to log customer related information'SAP'experience would be an advantageWhat you'll get working with Gilmours: An awesome team with a manager and owner that have your backVarious well-being & appreciation initiatives includingin-store discountsBeing part of a growing and award-winning company - Gilmours Storeof the Year 2019 & 2020The opportunity for professional training and development throughFoodstuffsApplicants need to have NZresidency or a valid NZ work visa and ideally a NZ Drivers Licence.
Please note that due to thenumber of applications we typically receive, we may only contact you if you areshortlisted for an interview.
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