An exciting opportunity has arisen in our Hastings based showroom for a full-time dynamic, outgoing, customer-focused person to join VJ Distributors to deliver a great customer service experience at all times.Reporting to the Sales Manager, your role as Customer Service / Sales Support is crucial, being the initial contact for many of our customers over the phone and in person. You'll be supporting our customers with cleaning, hygiene & automotive products across the commercial, trade, and retail sectors by recommending suitable products based on our customers' needs and providing support to our sales team, whilst offering top-class customer service.This is a varied and busy role where you will work across many aspects of the business, and you'll be challenged to plan, prioritise, and deliver in a professional manner. Looking after our customers is the most important aspect, and understanding their needs and finding solutions is critical to providing recommendations tailored for their requirements.Along with your customer service or sales experience, key to success in this role is your excellent verbal and written communication skills, your ability to work well under pressure, and attention to detail.The successful candidate would ideally have experience in customer service, although training will be provided. Neatness & attention to detail are prime requisites.In this role some of your key responsibilities will include:Serving customers, identifying their needs, and generating sales (via counter, phone, email, website).Sorting customer pricing and account queries, returns, and credits.Developing in-store promotions and marketing/sales initiatives.Maintaining the showroom and stock displays to a high standard.Sales support, quotes, and product information.Ensuring Health & Safety protocols are adhered to at all times.Opening & Closing our showroom.Normal hours of work are Monday to Friday 8 am to 5 pm.What we're looking for:Must be a good communicator & have a great attitude.Excellent customer service skills & a team player.Competent computer and literacy skills.A willingness to learn & adapt with the business.Physically fit & healthy as some lifting is required.Must be able to work in NZ.When you join our team, we offer birthday leave & the option to join our team social club.About VJ DistributorsVJ Distributors is a locally owned and operated family business, and we've been servicing Hawke's Bay and beyond for over 35 years. Starting out as an oil and lubricant supplier, customer demand saw the business expand into cleaning and paper products in the late 80s to today, where we source and supply a wide range of commercial products for our clients.At VJ's, we pride ourselves on the product range, knowledge, advice, and services we offer our clients. In a nutshell, our team shows our clients what going the extra mile really means.Most of all, VJ Distributors is a business built on friendly, personalised customer service.Our team is hard-working and will support you, so that we can best support our customers.So if you have a passion for all things customer service and you're interested in joining our high-performance Hawkes Bay owned & operated team, then we look forward to hearing from you. Don't wait, apply today!
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