Tararua District Council is an inclusive organisation dedicated to enhancing community wellbeing. We are committed to diversity, have a culture built on trust and valuing individual contributions, and have a strong focus on employee development. We are looking for people who share our dedication to excellence and continuous improvement. We are guided by values of Pono, Whanake, and Whanaungatanga. About the role The Customer Service Representative plays a crucial role in delivering exceptional customer service to both internal and external stakeholders, ensuring a positive, welcoming experience. This position oversees the triaging and management of enquiries, operation of the Council's call centre, and accurate processing of requests. They maintain comprehensive knowledge of Council services, ensuring smooth interactions across departments and with the public. The role also supports continuous improvement initiatives, collaborates across teams to enhance processes, and is responsible for achieving service performance targets. Who we are looking for Ideally, you will possess: Strong communication and interpersonal skills Ability to multitask and prioritise in a fast-paced environment High level of accuracy and attention to detail Ability to work collaboratively in a team environment Proven experience in handling challenging customer interactions with professionalism and patience. What we offer We offer a flexible working environment, competitive remuneration, and varied learning and career progression opportunities across the wider Council group. You'll be joining a team of dedicated and respected experts working collaboratively to provide the right outcomes for our communities. Experience the land of ranges Tararua offers you the country lifestyle you have always dreamed of. Take advantage of adventure, scenic attractions and country hospitality at its best! If you are keen on tramping, hunting, fishing or canoeing you will be spoilt for choice. All the facilities are nearby; swimming pools, gyms, tennis courts and championship golf courses. The Tararua District provides an enviable lifestyle and work location. Don't miss this fantastic opportunity to join a vibrant team and make a real difference in the Tararua community! Applications close at 5.00pm on Tuesday 22 nd October 2024 #J-18808-Ljbffr