Customer Services Officer | Kaiurungi Ratonga Kiritaki

See more about the role below, including the responsibilities and skills we are looking for.
Wairoa, New Zealand
Reference: 6580640
Are you passionate about delivering exceptional service to our community? Do you thrive in a dynamic, customer-centric environment? Join Wairoa District Council as a permanent, full-time Customer Services Officer to deliver premium service to our community.
About the role: You will assist our customers to complete tasks, provide information and manage incoming calls and emails. You will gain exposure and insight across all departments at Council and be a key component in our goal to ensure a great customer experience.
About you: You will have excellent communication skills and be able to effectively communicate with a diverse range of people, both written and verbal. This includes active listening to gain an understanding of customer needs. You will demonstrate empathy and patience, especially when dealing with challenging situations. A strong aptitude for problem solving and your ability to learn at pace will see you succeed in this role. Collaboration with colleagues is necessary to resolve customer queries efficiently and effectively.
What's in it for you? We invest in your growth. You'll have access to ongoing training and development to enhance your skills and advance your career.
We care about your wellbeing. Enjoy benefits like recreation days, competitive remuneration packages, an active social club and health and wellbeing programs to keep you in top shape.
The Wairoa District Council is an equal opportunities employer.
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