Customer Services Officer

By investing in our people, caring for the environment, respecting the Mana Whenua cultural heritage, and enabling investment, growth, and development we will enrich our district and the people that reside here.
Based in Hokitika on the South Island's beautiful West Coast, surrounded by the natural beauty of mountains, rivers, and lakes, this is an opportunity to be part of and contribute to a growing vibrant community.
Westland District Council – Te Kahui o Poutini is seeking a friendly and professional Customer Service Officer to provide exceptional front-line service to customers and staff.
Core duties specific to this role include, but are not limited to:
Responding to and resolving customer enquiries and complaints
Accurate receipting and recording of over-the-counter payments
Assisting with document scanning and record keeping
Maintaining accurate records
You will have:
Advanced experience in customer service
Great verbal and written communication skills
Understanding of the Council environment, policies, and processes
NCEA Level 2 or equivalent
Advanced computer literacy skills
Working at Westland District Council – Te Kahui o Poutini will give you an opportunity to broaden your customer service experience in a wide range of job-specific tasks and activities. You will work in a small, dedicated team, committed to making a positive difference in our communities.
We offer:
Sick leave available upon commencement
Additional three days leave between Christmas and New Year
West Coast based – great lifestyle, affordable living, and no traffic lights!
For details on how to apply, visit this link .
An application form, along with a full CV and cover letter is required to apply for the position.
Applications close 10 November 2024 or when the vacancy is filled. We encourage you to apply as soon as possible.

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