The Dunedin City Council (DCC) takes great pride in delivering a broad range of services to the communities of this unique and fascinating city. From our roads to recycling, public libraries and pools, water supply to walking tracks, and everything in between, DCC's people are talented and committed to serving their city.
We're looking for a permanent, full-time team member to join our Customer Services team, Monday to Friday (37.5 hours per week).
The Opportunity
The Customer Services team is the first point of contact for the community by phone, email, and in person. We're DCC's ambassadors, helping our residents access the right information and services they need, at the right time. We're focused on building relationships with our customers that are based on trust and tailored to our customers' changing needs.
As a Customer Services Officer, you are part of a team who provides the interface between Council and the community by assisting with enquiries, providing information, and processing payments.
Being part of the Dunedin City Council means having access to real opportunities for growth, progression, and development, all backed by a truly supportive and inclusive team culture.
About you
Experience in a customer service centre, administration, or customer-facing roles.
Skilled at listening and questioning to get to the core of an issue to provide accurate information and support.
Strong verbal and written communication skills, with an ability to communicate with a diverse range of people and convey technical information simply.
Ability to operate effectively in a highly digital environment, across a wide range of technology systems and tools.
Committed to continuous personal learning and growth.
What we offer
Salary range $55,829 - $65,681.
Annual pay progression.
Five weeks annual leave.
Work within a supportive and professional team environment.
We're working to make Dunedin one of the world's great small cities. We hope you'll join us.
We are dedicated to building a diverse, inclusive, and dynamic workplace, so if you're excited about this role please take a bit of time to read more in this position description.
The closing date for this role is 13 October 2024; however, applications will be considered as they are received, and any suitable candidates may be progressed through the recruitment process prior to the closing date.
Job Details
Reference #: 5404
Posted on: 30 Sep 2024
Closes on: 13 Oct 2024 23:55
Location(s): Civic Centre
Expertise: Customer Service
Work type(s): Permanent Full Time
Benefits
Salary/Compensation: Additional superannuation
Career development: Secondment and promotion opportunities
Work/Life balance: Five weeks annual leave, additional paid parental leave, wellbeing support
Make a difference: Support our ambitious carbon zero goals
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