Customer Services Debt Management Fixed TermFull timeDebt Management Central based in Feilding is a Shared Services specialising in Local Government debt to provide a proactive and consistent approach. We are a fast-growing, highly successful provider of services to 35 councils across NZ.You can look forward to opportunities to develop in a positive and supportive work environment through:Positive focus on employee health, wellness and wellbeing.Providing you with your birthday off, and an extra week leave after 2 years of service.Flexible work practices and a family-friendly work environment.Pet friendly office.Ongoing professional and functional development and opportunities across the organisation to grow, specialise or diversify your skills.A supportive and social work environment across the organisation.Health checks and a wellbeing allowance.The roleWe are looking for a switched-on individual with proven customer service focus, administrative and organisational skills who can work in a small team to achieve a successful outcome in managing overdue invoices and debt owed to councils.The role will involve supporting customers to manage their debt by negotiating acceptable resolutions for both parties to actively repay outstanding amounts. No field work is required.This is a fixed term (6 months) position up to 40 hours per week to assist the team with a backlog of tasks and an anticipated short-term increase of collection files. This role is based at our office in Feilding and can be flexible with required hours, potentially suiting a job share arrangement of two part-timers. The salary range is $56,000 to $62,000 P/A depending on relevant experience based on a 40-hour week. This may be an ideal chance for a career change that fits around a new way of working and may lead to further opportunities.We are looking to start the successful candidate in early to mid-January.About youWe are looking for a person who can empathise with customers while striving to achieve a positive outcome, managing relationships to a successful conclusion. We need a quick learner who can grow within the position.The ideal candidate will have:The capability to apply learnings/principles from one situation to another;A high level of attention to detail and the ability to multitask;Strong communication skills, backed up with excellent written and verbal skills;A passion for working in a customer-centric environment;The ability to foster excellent relationships with customers and stakeholders;A great personality to contribute to the current shared services team.MW LASS is an equal opportunity employer and is committed to ensuring we have a diverse and inclusive workplace that reflects the diversity of our region.For further information regarding this role, contact Aimee Osborne on (06) 952 2945.
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