Great Career Opportunity Awaits! Start early-mid January.We are seeking a highly motivated, energetic, and intelligent individual with outstanding communication and interpersonal skills for an exciting new role.If you're career-focused and want to work for a successful, award-winning global packaging solutions company with a production plant in Christchurch, this is an exceptional opportunity! This role could lead into Sales | Account Management in time.ABOUT YOUExperienced in a CSR role, dealing with customers in-person and/or over the phone, along with minimum of 1 year + office / administration experience.A true 'go-getter' who is customer-centric, enthusiastic and genuinely loves working in a team to exceed customers expectations.Customer-focused, with a professional communication style (both written and verbal) and the confidence to liaise with B2B clients (via phone and email).Strong planning and organizational skills.Methodical work style, able to manage a varied workload with essential multi-tasking skills.Attention to detail, with accuracy in data entry and a keen eye for spotting errors.Calm under pressure, confident, and enthusiastic with a 'can-do' attitude.Thrives in a busy, fast-paced environment.Excellent computer literacy, including intermediate to advanced Excel. Experience with CRM systems is a plus.Confident in suggesting and implementing improvement initiatives.A team player who adds value to company culture.Tertiary qualifications in Marketing or Business/Commerce or similar is favorable. Graduates with some CSR office experience (even if in part-time roles) are encouraged to apply.Experience in packaging, labels, print, signage or other manufacturing processes is preferred but not essential.THE ROLEThis role goes beyond processing orders and ensuring accuracy. You'll take charge of day-to-day client communications, becoming the main point of contact and building strong relationships. The position offers variety and the opportunity to take on greater responsibilities as you gain expertise in the industry. It's a perfect fit for someone who thrives in a fast-paced environment and is eager to grow professionally.Work within a diverse manufacturing team, coordinating between clients, sales, and production teams in a CSR team of three.Collaborate proactively to problem-solve and provide client-centric and business-smart solutions.Assist in managing overall workflow.Liaise with clients (phone, email and in-person) and the entire supply chain to ensure each order is on spec and delivered on time, including coordinating freight and logistics.Take responsibility for the daily communication (account management) and be the key contact with smaller B2B customers - liaising directly with multiple stakeholders, including problem-solving.Create and analyse reports, including forecasting, cost analysis, and sales reports.Manage database and CRM.Based in modern offices near the airport, hours are 8:30AM to 5PM.Start beginning or mid January (flexible). Enjoy a holiday before your start your new exciting role.REMUNERATIONReflective of your experience and skills, the salary ranges from $58K to $63K to start.TO APPLYPlease apply now by attaching your current CV as a Word document. We recommend including a cover letter explaining why you would be a great fit for this role, especially if your background isn't in manufacturing customer services.First interviews will take place via video interview.Please note: Due to the number of applicants for each role, we are not able to respond to every application. All those successful for interview will be contacted within 5 working days.We cannot consider overseas based applicants or those without a current NZ Work Visa.
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