Customer Service - Technical Support

Details of the offer

Working at Waimea Group NZ Ltd offers the opportunity to work for a successful company at the forefront of innovation. We are market leaders for truck-mounted specialist equipment for the utilities sector and focus on providing an end-to-end ecosystem of support services to our customers.
The Role
We need an additional Technical Support expert to join our growing team providing fast and responsive aftersales support to our customers. It involves office-based and on-site work within NZ to provide training, resolve technical issues with our equipment and operate as a resource centre for internal & external customers. Training is provided on our equipment.
We need a highly motivated, talented team player with strong customer service, initiative, problem-solving and mechanical expertise.
Responsibilities include:

Providing operating and technical support training to internal and external customers

Customer onboarding and familiarisation training for operators.

Providing pre-delivery vehicle testing, calibration and set-up support

Technical sales and after-sales parts support

Out-of-hours phone breakdown support (shared roster)

Travel to support deliveries and onsite training About You

About You

Dynamic 'can-do' attitude able to work well under pressure and go above and beyond to serve our customers.

Mechanical, machine operation and diagnostic experience

Proactive, responsive and reliable.

Strong communication and interpersonal skills and ability to build strong customer relationships.

What's in it for you

Work for a dynamic business with a strong culture

Salary range $75k to $85k plus bonus scheme

Join a family-friendly & supportive team

Location: Richmond, Nelson/Tasman
Hours: Minimum 40 hours/week between 7am-5pm Monday to Friday
For more info contact ******
Applicants must be based in NZ with the right to work here. Applicants who don't fit these criteria will not be considered.

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Nominal Salary: To be agreed

Job Function:

Requirements

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