Customer Service Team Leader Imagine a job where you can help Kiwi businesses grow, connect whanau across the world, uplift communities, and spread joy, all in a day's work.
Well, are you up for it?
If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.
We're looking for a seasoned leader, with previous experience managing teams and the type of person who takes a hands-on approach to safety while fostering a high performing, positive team culture.
Based at the Queenstown PostShop in Ballarat Street, you'll deliver an exceptional level of customer service as you manage inquiries, requests, or concerns from customers at our front counters and by phone.
You'll champion our products and services, provide suggestions, and access information for our customers.
This is a full-time, permanent position Monday to Friday 9.15am - 5.45pm and Saturdays if required.
You'll lead a dedicated team of Customer Service Officers and Mail Officers and support them in the delivery of retail products and services, as well as rostering, resourcing, and driving the performance of the team.
What do we need from you:Proven experience in customer service and team management of retail stores and staffAbility to build relationships with internal and external stakeholders and the wider leadership teamExcellent communication skills to elevate the team culture and team performanceA passion for upholding the NZ Post valuesAbility to clearly assign tasks and set objectivesHave a clean and valid full NZ driver's licenseReady to be a part of that story?
Let's go!
At NZ Post, we know what values we hold and the exciting direction we are taking our business.
Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:
Access to discounted health insurance plans for you and your familySpecial rates on fantastic holiday home accommodation around New ZealandFull use of a Wellness portal to help you lead a long, happy, and healthy lifestyleAn Employee Assistance programme to support you when you need itFor more information about careers at NZ Post visit jobs.nzpost.co.nz.
All applicants will be required to provide proof of their eligibility to work in New Zealand.
Any appointment will be subject to a satisfactory drug test and security check.
NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you - Stronger together - Deliver the best.
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