Supervisors/Team Leaders (Call Centre & Customer Service)
We've got cars, campervans, and motorhomes across New Zealand and Australia, and we're on the lookout for a seriously talented individual to join our Contact Centre as a Customer Service Team Leader . Travvia is the home of our brands JUCY and Star RV.
Are you passionate about helping people? Can you think on your feet and solve problems? If you're proactive, have great attention to detail, and want to ensure customers have a fantastic experience, this could be the next step in your career.
We are looking for an enthusiastic Team Leader to join our team at Travvia Headquarters, to lead, coach and mentor a team of customer service consultants who specialise in helping our customers. This role involves overseeing the operational management and increasing efficiencies across the team and wider business.
To be an effective Team Leader, you must be solutions-focused with a sense of adventure, patience and fantastic problem-solving skills. No two days will be the same for you, but with a positive, can-do attitude and a strong customer focus you will have the keys to success.
What you need to have:
3+ years experience in a contact centre
Prior experience in a Team Leader position or managing a successful team
Good analytical and research skills
Excellent written and verbal communication skills
Strong commercial awareness and business acumen
Basic Excel skills
Good geographical knowledge of NZ and AU
Basic knowledge of Motor Vehicles
Fleet operations experience preferred
A clean Drivers license
Applicants must have the right to work in New Zealand
At Travvia we offer the following:
A full-time opportunity
A competitive hourly rate with the ability to earn monthly commission
A vibrant and fun working environment
Opportunity to take your career further in the Tourism industry
Amazing company culture, working with people from all over the world
Great perks, such as 5 days of free campervan hire T & C's apply
If you think Travvia and this opportunity sound like you, please hit apply now and tell us more about yourself.
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