We're not just another workplace we're a bunch of genuine people trying to make a real difference to the lives of as many Kiwis as we can. We're committed to looking after our customers, our people, our communities, and the environment. In fact, our mission, is to earn the trust of every New Zealander by protecting what matters most, and that includes you. Reporting to one of our Customer Service Managers within our Contact Centre, we have an exciting opening for a Team Leader on amonth fixed term contract. This is your opportunity to get your foot in the door to experience the award-winning culture and values of AA Insurance. What you'll be doing: During thismonth fixed term contract you will lead a team of approximatelyCustomer Service Representatives while collaborating with other leaders to care, help and get things sorted for our customers. Your passion for people will enable your team to achieve their goals through clear direction and support. Leading the way with your motivation and enthusiasm, you will create an engaging environment where productivity can thrive. Your team will not think twice but to follow your lead.As a leader, you will be working alongside your team on a flexibleday roster, working a.hour week. In addition to supporting the Service team where you will be based in either Auckland or Hamilton site you will be responsible with day-to-day team leader responsibilities, you will also have your big picture lenses to consider issues that affect the wider business and have the opportunity to contribute to project work. Other responsibilities include:Inspect and coach teams to effectively utilise all opportunities to assess our customers' needs for Home, Landlord and Contents products, as well as NZAA Membership and AA Life coverTake an active part in regular Call Calibration sessions, to identify broader opportunities to improve the AAI experienceProviding a clear sense of direction and purpose for the teamFacilitating the development of the customer service team's knowledge and skillsContribute to the successful deployment of team meetings, training and refresher workshopsBe a role model for others, in seeking feedback and driving continuous improvement in the Contact CentreA bit about you: You're the kind of person that provides exceptional people leadership skills with proven experience coaching and developing a high performing team. You will be role model for our genuine values, having the courage to do the right thing first time, every time. You will have a pro-active approach and gain satisfaction from coaching others to support them in achieving their highest potential. Excellent verbal and written communication skills are a must.Why you'll love working with us: We're not your typical corporate, you won't just find pinstripe suits here. We have an inclusive and supportive culture, full of genuine people who are encouraged to be themselves. The proof is in our people,% would recommend us as a great place to work. What we'll bring to the table: We take our annual salary reviews, bonus schemes and personal development seriously. We believe in investing in our people and creating an inclusive space that provides opportunities for all. We're committed to making our people's wellbeing a top priority, we're open to flexible working to ensure a healthy work to life balance. We also offer great discounts on our products and retail partners, like up to% off our car, home, and contents Insurance. Do you think you have the passion, collaboration, imagination, and values that match our own? Apply & upload your resume today!