We've got cars, campervans, and motorhomes across New Zealand and Australia, and we're on the lookout for a seriously talented individual to join our Contact Centre as a Customer Service Team Leader. Travvia is the home of our brands JUCY and Star RV.Are you passionate about helping people? Can you think on your feet and solve problems? If you're proactive, have great attention to detail, and want to ensure customers have a fantastic experience, this could be the next step in your career.We are looking for an enthusiastic Team Leader to join our team at Travvia Headquarters, to lead, coach and mentor a team of customer service consultants who specialise in helping our customers. This role involves overseeing the operational management and increasing efficiencies across the team and wider business.To be an effective Team Leader, you must be solutions-focused with a sense of adventure, patience, and fantastic problem-solving skills. No two days will be the same for you, but with a positive, can-do attitude and a strong customer focus, you will have the keys to success.What you need to have:3+ years experience in a contact centrePrior experience in a Team Leader position or managing a successful teamGood analytical and research skillsExcellent written and verbal communication skillsStrong commercial awareness and business acumenConflict resolution skillsBasic Excel skillsGood geographical knowledge of NZ and AUBasic knowledge of Motor VehiclesFleet operations experience preferredA clean Drivers licenseApplicants must have the right to work in New ZealandAt Travvia we offer the following:A full-time opportunityA competitive hourly rate with the ability to earn monthly commissionA vibrant and fun working environmentOpportunity to take your career further in the Tourism industryAmazing company culture, working with people from all over the worldGreat perks, such as 5 days of free campervan hire (T & C's apply)If you think Travvia and this opportunity sound like you, please hit apply now and tell us more about yourself.
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