Customer Service Team Lead

Supervisors/Team Leaders (Call Centre & Customer Service) Full time This newly created role in a growing manufacturing business is the perfect match for an experienced customer service specialist with leadership skills.
Your role will be a mix of phone and email communication, working with customers in the construction sector.
You will provide them with product support (training provided), updates on orders, and assist them with their general queries.
As a team lead, a large part of your role is keeping your team motivated, ensuring fair delegation of workload, and supporting with more complex customer requests/situations.
If you have at least 5 years of customer service experience, and at least 2 in a leadership role, this could be the role for you.
You will have a can-do attitude, a positive mindset, and be good with conflict resolution.
You will be organized, a self-starter, and collaborative in your approach.
This is a company that is relatively new to the NZ market, with an international parent who is investing in the AsiaPac market.
Growth is the key word in this business, which only creates opportunities for those looking for them.
If this sounds like a good fit for your aspirations, please apply for a confidential discussion with Anna Brookes.
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