Customer Service Specialist - Work From Home

Job description: As a Customer Service Specialist at Lennar, you will be responsible for providing top-notch customer service to our clients from the comfort of your own home. You will serve as the primary point of contact for customers, addressing their inquiries, concerns, and providing solutions to ensure a positive experience with our company. Responsibilities:- Respond to customer inquiries via phone, email, and chat in a professional and timely manner- Provide assistance with order placements, product information, and general inquiries- Handle and resolve customer complaints, escalating issues as needed- Maintain detailed and accurate records of customer interactions and transactions- Collaborate with internal teams to improve overall customer satisfaction- Identify and recommend process improvements to enhance the customer experience Requirements:- Driven and adaptable personality traits- Strong presentation and strategic planning skills- Excellent communication and interpersonal skills- Ability to multitask and prioritize workload effectively- Proficiency in Microsoft Office and CRM software- Previous customer service experience is a plus, but not required Benefits:- Relocation allowance- Travel & spending expenses- Visa sponsorship Working environment:At Lennar, we thrive in an environment that embraces and navigates change seamlessly. We are looking for individuals who can adapt to new technologies and processes with ease and contribute to our dynamic team. Equal opportunity statement:Lennar is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any status protected by law. Deadline to apply: ******** If you are a customer-focused individual with a passion for providing exceptional service, we encourage you to apply for the Customer Service Specialist position at Lennar. Join our team and be a part of our commitment to excellence in customer satisfaction.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.