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Customer Service Specialist - Shannons (Part time)Permanent part-time roles – Commencing on 2nd December 2024Work from home 50% of the time!Work with likeminded individuals that share your passion for motoring!Are you a passionate motor enthusiast with a knack for exceptional customer service? Shannons is currently looking for dedicated individuals to join their team in Gisborne. We have permanent, part-time roles available with 3 shift options to fit your schedule. See shift options below. Join us and start your journey with 7 weeks of comprehensive, full-time onsite training to ensure you're fully equipped for success.
If you live and breathe motors and are eager to deliver outstanding service, we want to hear from you!
What you'll do At Shannon's it's all about our customers and the positive impact we can make in their lives and communities. As a Motor Enthusiast Underwriter, you will be:
Taking incoming calls from our new and existing customersProviding information and product knowledge to identify the right level of insurance protection to meet the customers' requirements.Strive to make the complex simple whilst ensuring the customers' needs are metShare your passion for motoring and provide a unique service to ensure your customers can drive or ride forward with confidence, knowing they are covered by ShannonsWhat you'll bring A genuine passion for cars or motorbikes is essentialOutstanding customer service skills and the ability to build strong rapport with customersProven problem-solving skills with a talent for simplifying complex issues for customersA strong drive to meet and exceed targets, demonstrating consistent motivationEager to expand your knowledge and contribute ideas through innovative thinkingHigh technical proficiency with experience navigating multiple systemsShifts & Hours We are currently recruiting for part-time positions for the below shift options:
Option 1: Sat, Mon, Tues, Fri – 30 hours per week – SW 9am on Sat (fixed) and 8am-11am on weekdaysOption 2: Sat, Mon, Thurs, Fri – 30 hours per week – SW 9am on Sat (fixed) and 8am-11am on weekdaysOption 3: Sat, Mon, Fri – 22.5 hours per week – SW 9am on Sat (fixed) and 8am-11am on weekdays'Start window' means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown. What we can offer you $62,000 + 11.5% super + penalties on eligible shifts + performance-based incentives (pro rata for part time hours)Flexible Work Arrangement: 50% Office attendance, 50% work from homeA range of flexible working and leave options, including industry-leading 20 weeks paid parental leave, unlimited paid emergency response leave, and military service leaveExclusive offers on more than 400 of Australia's largest retailers including Myer, David Jones, Coles and Woolworths as well as discounts across our brands.Extensive reward and recognition programsInvest in your brighter future with ongoing study support and career development programs.Give back to our communities with payroll giving, donation matching and paid volunteer leave.If successful, we are offering 7 weeks full time, paid training (Monday – Friday from 8.30am until 4.30pm), commencing on Monday 2nd December. This training will be held onsite at our Gisborne office.
Work from home requirements As this role will be a combination of onsite attendance and work from home you will need to be set up accordingly. You will be provided with a Suncorp laptop; however, you must organise the following:
Home phone line or VOIP connectionGood quality internet connection, ergonomic set up including keyboard, mouse, dual screens, desk, chair and a private space.Shannons is Australia's leading insurance provider for motoring enthusiasts. We are also one of Australia's leading motorcycle insurance providers and support more than 1,200 car and motorcycle enthusiasts' events throughout Australia every year.
We are proud to be a part of the Suncorp Group family alongside some of Australia's most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring out customers peace of mind when it matters most.
Chase the sun, apply online today. At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. Advertised: 24 Oct 2024 AUS Eastern Daylight Time
Applications close: 03 Nov 2024 AUS Eastern Daylight Time
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