Customer Experience SpecialistJoin a leading global eCommerce brand revolutionizing the wellness industry!Are you eager to embark on an exciting, fast-paced, and fulfilling journey where your work truly impacts people's lives?
Our company, a global leader in blue light blocking and wellness technology, is seeking a Customer Experience Specialist to join our dynamic team.
If you're passionate about health, enjoy tackling challenges, and thrive in a vibrant environment, we want to hear from you!What Sets Us Apart?Growth Opportunities: As a rapidly expanding global business, we offer ample opportunities for professional development and new responsibilities, helping you reach your full potential.Dynamic Work Environment: With global customers, cutting-edge technology, and ever-evolving systems, every day brings new challenges and excitement.Supportive Culture: We value innovation, collaboration, and teamwork.
Your ideas matter, and your contributions are recognized.Wellness Perks: Enjoy an annual well-being allowance and exclusive discounts on our life-changing products to ensure you feel your best.Fun & Connection: Relish Wednesday coffee and scones, and celebrate your successes with end-of-quarter team events.Your RoleAs a Customer Experience Specialist, you'll be the company's voice, ensuring every customer interaction is positive and impactful.
Here's a glimpse of your dynamic role:Customer Support Across ChannelsRespond to customer inquiries via email, chat, and phone with professionalism, empathy, and efficiency.Assist customers in choosing the perfect products, resolving delivery issues, and providing expert troubleshooting assistance.Order Management & FulfillmentTrack and manage global orders to ensure seamless delivery experiences.Coordinate with logistics teams across our four regional warehouses to resolve fulfillment issues, troubleshoot delays, and proactively communicate with customers.Inventory & Stock ManagementMonitor stock levels, collaborate with the operations team, and ensure product availability to meet global demand.Post-Sales SupportHandle product-related inquiries, process returns and exchanges, and guide customers in using our products effectively.Product Knowledge MasteryBecome a product expert, advocating for our solutions and providing tailored recommendations that enhance customer lives.What We're Looking ForExperience: Minimum of 2 years in customer service with extensive email support experience, ideally in eCommerce or a fast-paced, structured customer service call center environment.Exceptional Communicator: Strong written and verbal communication skills to connect with customers globally.Problem Solver: Proactive, resourceful, and creative in finding solutions.Multitasker: Skilled at managing multiple priorities with efficiency and focus.Tech-Savvy: Experience with eCommerce platforms like Shopify and CRM tools (e.g., Reamaze) is a bonus.Detail-Oriented: Precision and accuracy come naturally to you.Wellness Enthusiast: A genuine interest in health and wellness aligns with our mission and makes your work even more meaningful.What We OfferCompetitive Salary: Your expertise and efforts will be recognized and rewarded.Annual Well-being Allowance: Support your health and happiness with a yearly wellness allowance.Exclusive Discounts: Enjoy access to our innovative wellness products at special team rates.Professional Growth: Opportunities for internal promotions and skill development.Team Perks: Celebrate your contributions with weekly coffee and scones and end-of-quarter team events.
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