**Job Title:** Customer Service Specialist **Company:** Casey's General Stores **Location:** Nelson, Nelson, NZ **Job Type:** Part-time **Seniority Level:** Entry Level **Years of Experience:** 0 --- ### Job Description: Are you passionate about customer service and looking to kickstart your career in a supportive environment? Casey's General Stores is seeking a motivated and reliable **Customer Service Specialist** to join our dynamic team in Nelson, NZ. This entry-level position offers an exciting opportunity to provide exceptional service, engage with customers, and support our store's operations. If you thrive in a fast-paced environment and have a desire to grow professionally, we want to hear from you! ### Key Responsibilities: - **Customer Assistance:** Provide friendly and efficient service to customers by assisting with inquiries, processing transactions, and addressing any issues or concerns promptly. - **Product Knowledge:** Maintain a comprehensive understanding of our product offerings to guide customers effectively and enhance their shopping experience. - **Problem Solving:** Utilize strong problem-solving skills to address customer complaints or issues, ensuring a resolution that meets company standards and customer expectations. - **Store Operations:** Support day-to-day operations of the store, including stocking shelves, maintaining cleanliness, and ensuring that merchandise is displayed attractively. - **Team Collaboration:** Work collaboratively with team members to achieve store goals and promote a positive workplace environment. - **Cash Handling:** Accurately process financial transactions, including cash, credit card, and digital payments, while adhering to company policies and procedures. - **Inventory Management:** Assist with inventory counts and help maintain stock levels to ensure that shelves are adequately stocked and organized. - **Sales Support:** Assist with promotional activities and sales initiatives, including helping to set up displays and engaging with customers about ongoing promotions. - **Feedback and Reporting:** Gather customer feedback and report any significant issues or trends to store management to help drive improvements in service and operations. ### Requirements: - **Education:** High school diploma or equivalent preferred; strong interpersonal skills are essential. - **Experience:** No prior experience required; however, any customer service experience is a plus. - **Personality Traits:** - **Motivated:** Demonstrate a proactive approach to work, taking initiative in tasks and responsibilities. - **Reliable:** Exhibit dependability by being punctual and maintaining a consistent work ethic. - **Soft Skills:** - **Problem-Solving:** Think critically to resolve customer issues effectively and find solutions to challenges that arise. - **Planning:** Ability to organize tasks efficiently and prioritize customer needs effectively in a fast-paced environment. - **Technical Skills:** Comfortable using point-of-sale systems and other technology-related tasks. - **Communication Skills:** Strong verbal communication skills to interact positively with customers and team members. ### Benefits: - **Training & Professional Development:** Comprehensive training program to enhance your skills and professional growth. - **Paid Time Off (PTO):** Enjoy a flexible work-life balance with paid time off benefits. - **Medical Coverage:** Access to competitive medical coverage options to support your health. ### Working Environment: At Casey's General Stores, you'll be part of a company that pioneers change and sets industry benchmarks. Our culture fosters innovation and commitment to diversity, allowing each team member to bring their unique contributions to the table. We are dedicated to creating a supportive and engaging work environment where you can thrive. ### Application Information: To apply, please submit your resume and a brief cover letter outlining your interest in the Customer Service Specialist position by **October 26, 2024**. **Equal Opportunity Statement:** Casey's General Stores is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, genetic information, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.