Posted: 07/10/2024 Closing Date: 07/11/2024 Job Type: Permanent - Full Time Location: Manukau Job Category: Customer Solutions As a Customer Service Specialist, you will be at the fore front of our customer services team, ensuring that our customers receive outstanding service and support. You will handle enquiries, resolve issues, and provide information about our products and services. This is a great chance to show off your excellent custoemr service skills and experience but also grown your career with Cardinal. Cardinal is a leading partner to many of New Zealand's well known companies in food, beverage, grocery and personal healthcare. We offer an end-to-end logistics solution to our customers, which offers the opportunity for our team members to develop, upskill and progress within the business. Our teams strive to be "Best in Class". Working Hours: Monday to Friday: 8:30 am - 5:00 pm The successful applicant will be responsible for: First point of contact for custoemr and respond to customer queries Managing assigned tickets and complete it within a timely manner Investigate tickets that could lead to a claim Ensure that all documention is accurate Supporting initiatives to improve the overall customer service experience and programs The successful applicant will have: At least 2 years of experience in a B2B role or in a similar CS roles in logistics or transport Be able to problem solve and find a resolution Strong communication skills both verbal and written Prior experience using MS Office, WMS and CRM systems (Zendesk experience desireable) What we can offer: Paid birthday leave Membership to the Cardinal Perks Program (discounts with some of NZ's major retailers) Life insurance Ongoing professional training and development If the above sounds like you, do not hesitate and apply now! We look forward to discussing this opportunity with you. Applicants for this position must have New Zealand citizenship, residency or a valid work visa. The successful applicant must pass a pre-employment drug and alcohol test, criminal history check and provide two contactable references. #J-18808-Ljbffr