Customer Service Representative (Office Based)

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Join Our Herd as a Customer Service Champion! ??
Do you have a knack for finding the right information, and a passion for resolving customer enquiries?
Are you skilled an area of in supply chain management, from order fulfilment to ensuring product quality, in a fast-paced inventory environment?
If you're a natural problem-solver, can juggle inbound calls, and reach out to our beloved customers to ensure their products are farm-fresh and fully loaded, then saddle up – we want you on our team!
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Your Daily Roundup: Inbound Call Wrangler: You'll be the first point of contact for our customers, offering solutions faster than a horse on a sugar rush!
Whether it's providing the right information or restocking their supply of hoof care products, you're the go-to guru.
Customer Care Outbounder: You'll ride the range of outbound calls, checking in with existing customers to ensure they're fully stocked and ready for anything.
Need more veterinary products?
You're already on it!
Problem-Solver Extraordinaire: Got a customer with a query, or someone in your inbox who needs a problem solved?
You'll dig into our treasure trove of information and find the perfect solution, making customers purr with satisfaction.
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Most of all, you'll guide our customers to the right products or the right person to help them out; in turn helping NZ'ers care for their animals with the best supplies in the business.
After all, our tagline is "Making Caring for Animals Easy", and you'll be the voice that makes it happen.