Job Description
What you will be doing? As a Customer Service Representative, you will play a crucial part in creating a memorable experience for our customers in-store. Yes, we offer awesome products, but we know our customers purchase from us because we also offer them expert service.
In this role, you will deal with all customer inquiries including hire purchase contracts, sales inquiries, credit applications, cash sales, handling our returns process, and helping your fellow team members. You will also take responsibility for and proactively resolve customer issues as they arise, and you will do all you can to meet customers' expectations.
Who we are looking for? To succeed in this role, we are looking for someone who knows what good customer service is and how to deliver it. You will have an excellent phone manner with written and verbal skills to match, the ability to quickly learn computer systems and have a love for all things tech! Keeping calm in all situations is key and you can always find the right words to soothe the spikiest of customers.
Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.
We are also seeking individuals who can live our values… Do you "own it"? – Our team members walk the talk and make things happen.Do you strive to "do good"? – We are one team, standing up for our people, our planet, and our communities.Do you "think customer"? – We put the customer first in everything we do.Qualifications Ideally, you will have: Proven experience in retail, hospitality, or a customer-facing roleExcellent Communication SkillsA positive, can-do attitudeThe ability to undertake heavy lifting, climb ladders, and be on your feet for long periods of timeA passion for helping others and your teamExperience using a point of sales system is beneficialAn interest in techAdditional Information What can Noel Leeming offer you? Team Card: Awesome Warehouse Group discount card for all our brandsHere for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.Counseling: Through Benestar, you can access free confidential counseling and advice.Career Progression: an excellent stepping stone into other internal opportunities.Plus loads more!
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