Customer Service Representatives, Work and Income Lower Hutt Ministry of Social Development Contact Centre Services, Lower Hutt (Work and Income) Permanent Contracts - 10 June 2024 The Opportunity: If you are looking for an opportunity to make a real difference in the lives of New Zealanders, this is the role for you. We are a fast paced, whanau focussed, and supportive team working together to uplift and provide mana enhancing assistance to our vulnerable clients. You will be the first point of contact for our clients and provide phone-based support to a range of people with various backgrounds, ages and situations providing them with assistance, tools, and support to access our services. About You: As a Customer Service Representative here at the Ministry of Social Development, you will be placed at the forefront of peoples' lives. This will require you to lead with empathy and understanding to help navigate a range of queries. You will be responsible and involved in making important decisions to ensure that our people are given the right support to help them in their journey to be safe, strong and independent. Our training approach will enhance your existing skills to confidently work with our people primarily through inbound calls. What you do makes a difference! To ensure success in this role we are looking for individuals with the following skills and attributes: You enjoy quality conversations and are able to understand and show empathy to our people's complex needs, using effective communication and questioning techniques Adaptable, resilient, and can work well under pressure An ability to adapt to new technology, and learn new skills as you will be operating systems that are new to you Demonstrate experience using technology to solve problems An eagerness to learn and an awareness of what is needed for self-improvement and development You work efficiently, accurately and make good, sound decisions in the absence of clear policy Flexible with hours and the ability to adapt to new circumstances as they arise Our current operating hours are: You will be rostered for 37 hours and 55 minutes per week between the hours of: Monday-Friday 6:30am to 10:00pm and Saturdays between 8:00am to 2:00pm. Our standard daily operating hours are between 7:00am and 6:15pm Monday-Friday and Saturday 7:30am - 1:30pm. We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance. Key recruitment process information: If your application is short-listed, we will extend an invitation for you to participate in a Group Activity. If you successfully pass the Group Activity phase, you will be invited to attend a face-to-face interview, which may include a PC skills test. Salary starts from $60,707.00 per annum. Candidates must hold NZ Citizenship or a Permanent Resident Visa at time of application. Candidates must be able to provide 2 x work references (your current and previous employer). Start Date: 10 June 2024. How to apply: Please upload your current CV and in place of a Cover Letter, you will be prompted to answer the questions below. Please note these questions hold significance in our shortlisting procedure, please make sure to provide comprehensive responses. Having read our job description: What appeals to you about this role and working for MSD? What skills do you have that align with this role. Please provide an example. Applications close: 28 April 2024 Position Description http://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/contact-centre/customer-service-representative.docx Salary range: $60,707.00 - $72,990.00 Joining us Joining MSD means being part of a whanau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations. If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
