Ministry of Social Development - Contact Centre Services, Lower HuttPermanent Full-Time roles - Commencing 27th May 2024Commencement salary is $60,707 per annum Hours of WorkTotal hours of work for the week are 37 hours and 55 minutes, although you are paid for 40 hoursOur current standard hours of work are shifts of seven hours and 35 minutes per day between Monday-Friday 6 : 55am - 6 : 15pm and on Saturday 8 : 00am - 2 : 00pmSuccessful applicants will be working rostered duties across the 5 day week and one Saturday every four weeks - rosters are published 4 weeks in advanceWhile these are our current standard hours, in certain circumstances (Civil Defence emergencies etc) the contracted hours of Monday-Saturday 6 : 30am - 10 : 00pm will be implemented During various peak times we may offer overtime on some weekdays, Saturdays, and Public Holidays.As we work rostered shifts, we use a no surprise approach and ensure that you know your roster well in advance. Start and finish times do change, but once you have completed your period of training, shift swap options are available by mutual agreement. Benefits PackageAnnual salary progressionOpportunities for development to progress across various roles within the MinistryEye Vision care every 12 monthsA multicultural and vibrant culture get ready for celebrations left, right and centreAn Employee Assistance Programme that supports staff wellbeing and includes free counselling sessionsAccident Insurance What does the role involve?Managing inbound calls from those who need our support the mostFocusing on reaching independent solutions that positively impact individuals, families and the communityLiving MSD values in the meaningful conversations you will have every day You will be the first point of contact for our clients, where you will have the potential to give assistance and support right at your fingertips.Allowing you to make an immediate impact on the lives of everyday Kiwis through your decision making, in-depth and engaging conversations.We provide excellent training for this position and support you as you learn how to work with us. We have a strong emphasis on coaching, staff-led development, and internal progression.Giving you the skills and experience to develop into other roles within the Ministry, if desired. About youTo flourish and be successful in this role, you will need to have the following :Customer service skills and experience working towards best outcome for clientsCan ask effective questions and have strong active listening skillsGreat communication skillsGood problem solving skillsBe adaptable, resilient and able to quickly think on your feetBe empathetic regarding various situations clients may be facingThe ability to work in a fast-moving environment where frequent change is normalExperience in working on different computer programmesBring your best self to work with the ability to be a positive team member and have a good work / life balance. Key recruitment process informationIf you are shortlisted, the recruitment process will include a video assessment where you respond to some interview questions between 16th to 20th April 2024If further shortlisted, an interview will be held between 19th to 26th April 2024, followed by reference checking and Police VettingCandidates must be able to pass a criminal record checkCandidates must hold NZ Citizenship or Permanent Resident Visa at time of application Further informationIf you have any questions about the role, training, hours of work, eligibility for permanent role, please email or call Denise Henderson on (04) 931 5061 or (029) 230 9788 or email ******. Applications close Tuesday 16 April 2024 Position Descriptionhttp : / / www.msd.govt.nz / hr / documents / position-descriptions / dce-service-delivery / contact-centre / customer-service-representative.docx Salary range : $60,707.00 - $72,990.00 How to applyTo apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.Note : Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.All applications must be made online. If this is not possible or if you have any queries, please contact us at ****** MSD Employees please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.#J-18808-Ljbffr
