Customer Service Representative

Customer Service Representative | Permanent Full Time

Permanent full time
Location: 35 Union East Street, Whangarei
$26.84 per hour paid fortnightly
Monday to Friday: 0830 to 1730 with a 60 minute lunch break
Imagine a job where you can help Kiwi businesses grow, connect whanau across the world, uplift communities, and spread joy, all in a day's work. If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team. Working at our Whangarei Depot, our Customer Service Representatives deliver an exceptional level of service to manage inquiries, requests, or concerns from customers at our front counters and by phone. You'll champion our products and services, provide suggestions, and access information for our customers. Each day is busy and varied and will see you developing your problem-solving skills.
We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to the growth and prosperity of our beautiful Aotearoa.
What can we offer you?
Learning and development opportunities to help support your career goals
A values-driven organisation that supports and respects its employees
A safe and secure work environment
A stable government-owned agency who isn't going anywhere!
What we need from you: Be available to work between 0830 and 1730 Monday to Friday
Problem-solving skills – can you think on the fly and find the best outcomes?
Administration and data entry skills
Confidence to interact with people from all backgrounds face to face, phone, and email
All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check. NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you - Stronger together - Deliver the best.

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