We have an exciting opportunity available to join our Customer Dialogue Centre as a Customer Service Representative.This is a permanent full-time opportunity, based on-site in the office, Monday – Friday at our Head Office in Palmerston North.
Hours of work will fall between 8am – 5:30pm.This case management contact centre position will see you responsible for managing customer cases and providing exceptional customer service.
You will be the first point of contact for all of our customers' enquiries via phone, email, live chat, and social media.What's involved in the role:Managing customer cases (end to end) and investigating into cases as requiredResponding to customer queries on a range of platforms including phone, email, live chat, and social mediaWorking with key stakeholders including TNZ departments and Toyota stores across the countryManaging customer complaints and escalated casesThis is not a traditional contact centre role; it is a case management position which will see you take ownership for your assigned cases, manage them from start to finish, and investigate when needed.To be successful, ideally you will have:Case management experience or customer service experienceA positive "can do" attitude and a customer-centric approach with a passion for providing excellent customer serviceStrong written and verbal communication skillsAbility to actively listen, ask questions, and make sound decisions in a case management contact centre environmentGreat time management skills and the ability to manage and prioritise your own workloadResilience, and the ability to handle complex situations and conversations confidentlyWhat's in it for you?Southern Cross Health InsuranceStaff purchasing benefits & discounts across our range of productsDiscretionary staff bonusesA subsidised Café onsite and free parking4%+ KiwiSaver contributionLong service leaveFantastic Job SecurityOpportunity to work for a global organisationExcellent team & company cultureMore about Toyota New Zealand:Toyota New Zealand is a wholly owned subsidiary of Toyota Motor Corporation, Japan, and in 2023 celebrated 36 years of vehicle market leadership in New Zealand.
As the leading automotive brand in New Zealand, Toyota is focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all.
We want to make mobility available to everyone, with accessible, affordable, safe innovation and technology that enhances New Zealanders' lives.
We are a brand that is accessible to all Kiwis, and we back positive progress in New Zealand society through our own behaviours, community involvement, sponsorships, and inclusivity of all New Zealanders.
We also care about being a sustainable business with sustainable practices while supporting initiatives and programmes that look after our environment.At Toyota NZ, we celebrate diversity.
We are proud to be an employer committed to the principles of equal opportunity and supporting individuals from all walks of life.
Toyota NZ is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities.
If you have any special requirements that would help you shine in the recruitment process, please let us know in your application message.Next steps:If you are passionate about providing excellent customer service, don't delay applying now!
This is a rare contact centre opportunity where you will get to manage a variety of customer cases from end to end.If you have any questions about this role or working at Toyota New Zealand, please contact ****** applicants with NZ Residency or NZ Citizenship will be considered.
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