Leading Manufacturer in New ZealandBe part of a dynamic and fast-paced store and Customer Service teamOngoing career opportunities with a values-based organisationABOUT STRATCO Stratco is a privately owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.
An exciting opportunity has become available for a Customer Service Representative to work within our retail showroom in Hastings. As a motivated customer service/sales professional who has a strong work ethic and an enthusiastic attitude, your primary focus will be to build customer relationships over the phone, online and face to face. A primary focus is owning the "front of house" of our Hastings showroom and ensuring that every customer has an exceptional experience when they come into the showroom or phone in. Broadly, in this terrific role, your responsibilities will include:
Customer interaction and relationship building in person, email and over the phoneUtilising your natural abilities to provide solutions to customersCollaborate and support team members, other business areas and projects as requiredCommitment to continual growth, learning and trainingABOUT YOU A passion to deliver outstanding customer serviceProven ability to provide solutions and sales to meet customer's needsHighly organised with the ability to work in a fast-paced environmentExcellent communication skills with the ability to liaise across all levels of the businessWhilst not essential, experience gained in a trade/industrial/technical retail or customer service environment is advantageousAn eye for detail with strong administration and data entry skillsOUR PHILOSOPHY Whilst manufacturing is our foundation, our team is our future. Stratco recognises and champions diversity as a cornerstone of our current and future success. We know through experience that diverse perspectives and backgrounds foster a more creative and productive work environment. Enabling a culture of equality is not only the right thing to do but also the smartest choice. Our approach to diversity is quite simple – it centres on embracing everyone.
Stratco places a concerted effort to elevate the representation and influence of women within our organization.
APPLICATION PROCESS If this sounds like you, we would like to hear from you! Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail.
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