**Job Title: Customer Service Representative** **Company: Dean Foods** **Location: Dunedin, Otago, NZ** **Job Type: Part-Time** **Seniority: Associate Level** **Years of Experience: 4** **About Dean Foods:** Dean Foods is a leading food and beverage company committed to delivering high-quality dairy and dairy-related products. We pride ourselves on maintaining our values, quality standards, and customer-centric focus. As we expand our operations in Dunedin, we are looking for motivated and skilled individuals to join our dynamic team. **Job Description:** As a Customer Service Representative, you will be the primary point of contact for our valued customers. You will play a crucial role in ensuring exceptional customer experiences, maintaining relationships, and addressing any inquiries or issues that arise. Your ability to communicate effectively, manage customer expectations, and find reciprocally beneficial resolutions will be key to our continued success. **Key Responsibilities:** - Manage inbound and outbound customer inquiries through various channels (phone, email, and chat) in a timely and professional manner. - Develop and maintain strong relationships with customers by providing support and advice regarding our products and services. - Accurately record and process orders, returns, and requests, ensuring all customer interactions are logged into our CRM system. - Resolve customer complaints and concerns with patience and efficiency, employing negotiation strategies to ensure satisfaction and retention. - Collaborate with other departments, including sales, logistics, and IT, to address customer needs and provide holistic support. - Stay informed about product offerings and company policies to provide accurate information and guidance to customers. - Conduct follow-ups with customers to ensure resolution and satisfaction while identifying opportunities for upselling additional products or services. - Participate in training and development opportunities to enhance your skills and contribute to a culture of continuous improvement. - Maintain an organized workspace, ensuring easy access to resources and tools for efficient customer engagement. - Uphold the highest standards of professionalism and integrity in all interactions, nurturing an entrepreneurial atmosphere within Dean Foods' established framework. **Requirements:** - Minimum of 4 years of experience in a customer service role, preferably within a fast-paced environment. - Proficiency in using CRM systems, Microsoft Office Suite, and other technology relevant to customer service operations. - Resilient personality with a positive attitude and the ability to thrive in challenging situations. - Reliable and dependable; commitment to arriving punctually and completing tasks effectively. - Strong negotiation skills with the ability to influence outcomes positively. - Excellent cooperation and teamwork skills to work harmoniously with colleagues and cross-functional teams. - Exceptional oral and written communication skills, with the ability to convey information clearly and effectively. - Flexibility to work additional hours as needed, including occasional weekends and holidays. - High school diploma required; additional certifications in customer service or related fields are an advantage. **Benefits:** - Joining Bonus upon successful completion of the probationary period. - Visa sponsorship available for qualified candidates. - Comprehensive disability insurance for added peace of mind. - Opportunities for advancement and professional development within the company. **Working Environment:** At Dean Foods, we embrace an entrepreneurial atmosphere, encouraging innovative thinking and collaboration even within our established organization. Our culture values each employee's contribution and promotes a supportive and inclusive workplace environment. **Application Deadline:** Interested candidates are invited to submit their applications before the deadline on **November 2, 2024**. **Equal Opportunity Statement:** Dean Foods is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.