Engage with our customers over the phone: Your easy-going nature and friendly approach will make our customers enjoy working with us.Answer inbound phone calls to our 0800 number.Be innovative in your approach to assisting customers: We pride ourselves on serving our customers better than ANY of our competitors.
Your quick thinking and ability to go above and beyond for your customers will contribute to this!Key ResponsibilitiesCapture customer information via the phone.Assess applications for finance and determine suitability of the customer, to pre-qualify clients for business managers.Provide dedicated support to our 0800 number.
Inbound calls.Help complete finance applications between our lenders and our customers.Assist the wider team with customer relationship management & processing of finance applications.Support finance sales staff with general workflow activities.Submit finance applications on behalf of finance managers.Conduct follow-up calls on behalf of the wider team.Meet the KPIs associated with our call center operations.Skills RequiredComputer and online/digital literate: Standard computer skills such as typing, email, and sales software.Professional — but personable — phone manner and customer service skills.Problem-solving and the ability to think laterally.How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:How many years' experience do you have as a Customer Service Representative?Do you have customer service experience?Have you worked in a call centre before?Do you have data entry experience?Which of the following statements best describes your right to work in New Zealand?
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