Join a Successful 100% Kiwi Owned Business Monday - Friday 8:30am-5pm hours State of the Art Office in Riccarton About our client: A highly successful Kiwi-owned and operated business, they have experienced exponential growth, establishing themselves as market leaders in leisure with over 30,000 happy customers. Headquartered in Christchurch, they have expanded their reach throughout New Zealand and Australia. Embracing a family vibe, they are committed to internal promotion and rewarding success. Socially conscious, they take pride in giving back to the local community. Their state-of-the-art office fosters a fun work culture, making it an enjoyable and dynamic place to be based. About the role: Deliver outstanding service to customers throughout New Zealand Case manage queries via phone or email Take ownership for your customer queries and provide individual solutions to suit specific needs Liaise with other departments and third parties to implement solutions Manage a case load of queries at different stages of resolution Skills & experience: Previous experience in an office-based customer service role Strong verbal and written communication skills System savvy with good administration skills Ability to empathise with customers A passion for service excellence Benefits: High energy work environment Development and uptraining opportunities State of the art office that encourages a fun work environment Commitment to staff wellbeing Very active social club with multiple events throughout the year About Us: Canterbury owned, Ryan is proud to have supported candidates and clients for over 35 years. Our network, personalised service and reputation are what sets us apart. We are committed to giving back to the Community, supporting Assistance Dogs and other charities. Partnering with Carbon Invoice, we take sustainability seriously. How to apply: Apply online or for a confidential discussion about this role, call Gaby Rush - ******** . Applications will be acknowledged within five (5) working days. Only NZ Residents or Citizens will be considered for this permanent position. At Ryan, we are committed to building diverse and inclusive workplaces. We welcome applications from all backgrounds.