Your tasks Step into the dynamic world of ocean freight logistics with DB Schenker as a Customer Service Representative.In this fast-paced role, you'll be at the forefront of managing and enhancing customer satisfaction, streamlining operations, and identifying opportunities for improvement within our ocean freight services.
Your involvement will not only support our national efforts but also ensure we remain leaders in customer service within the global ocean freight industry.This is a full-time permanent opportunity based at our Christchurch airport site, seeking those who are keen for an immediate start!
Role Highlights:You'll coordinate ocean freight shipments, seamlessly integrating customer needs with our operational capabilitiesYou'll serve as the primary liaison for our customers, ensuring their needs are met with prompt updates and resolutionsYour keen eye for improvement will utilise customer feedback to refine and elevate our service deliveryCollaboration is key; you'll work closely with both our internal teams and external partners to streamline processes for maximum efficiencyKeeping accurate and detailed records, ensuring we stay aligned with customer expectations and regulatory complianceKey aspects of this role include, but are not limited to:Update purchase orders and purchase orders line informationMandatory reportingMaintaining customer's processes and procedural daily requirementsCoordinating customer shipments as per globally implemented SOPs with Schenker origin offices, whilst continuing to monitor shipments until destination delivery ensuring customer agreed service levels/value add services are metDeveloping effective relationships with client baseSupporting existing and new products and services, to reduce costs and to increase profitability for the companyInforming clients of order status by email/phoneSolving customer issues/queries in conjunction with responsible departmentsRaising Corrective Action Requests for all ongoing issuesEnsuring all responsible parties are informed and customer files updated regarding changing client requirements and/or KPI's as they occurProducing accurate Daily, Weekly and Monthly Reports as requiredOther tasks as directed by ManagementThe Ideal Candidate Will Have:A solid foundation in ocean freight forwarding, backed by a proactive approach to problem-solving and customer serviceExceptional communication skills, enabling you to navigate through challenges and foster positive relationshipsAdvanced proficiency in Microsoft Office, with the ability to quickly adapt to new softwareWhy Choose DB Schenker?Become part of a global brand operating across 140 countries with over 76,000 colleaguesTake advantage of a variety of company perks and support programsThrive in a diverse and inclusive environment that fosters career growth and personal developmentAt DB Schenker, you're joining a global logistics network that connects the world, empowering you to shape your career by encouraging innovation and valuing your contribution.
With over 76,000 colleagues worldwide, we celebrate diversity and thrive on the unique backgrounds, perspectives, and skills each team member brings.
Together, we are Here to Move.
Benefits Life InsuranceBeing part of DB Schenker gives you advantages with complimentary Life Insurance Cover and Discounted Health Cover (limitations apply)
