We're not just another workplace we're a team of like-minded people striving to make a real difference to the lives of as many Kiwis as we can.
Trust is what makes us who we are.
We're passionate and committed to doing the right thing by caring for each other, our customers and our communities.
We know you're brimming with potential and so are we.
Let's continue our journey together.
Join our 100% NZ-based contact centre to provide exceptional customer service.
Handle 30+ daily calls, update details, manage policies, offer advice, process payments, and occasionally quote new insurance.
Navigate IT systems confidently and share your insurance expertise.
The details: 4-week training starts on the 3rd March 2025 (Mon-Fri 8.30am to 4.30pm)Hybrid working in our Auckland or Hamilton office (2 days in office)Work from home opportunities if you reside outside of Auckland & HamiltonWork technology providedMust have fibre internet connection, & internet speed of 10Mbps or higher & Wi-FiMust have a suitable private workspace with comfortable desk and chairNo planned leave within the first 2 months of startingWork hours: A rotating roster, working 7.5-hour shifts totalling 37.5 hours a week between 8am - 8pm on weekdays, and 8am - 6pm on weekends and on statutory holidays.
On average you will work one weekend day per month.
Twice a year you will be given a 4-week roster of Sunday to Thursday shifts.
Your rosters are given at least 4 weeks in advance to give you certainty.
A bit about you: Passionate about helping people and delivering exceptional customer serviceCalm under pressure and thrives in a structured environmentExperienced in assessing customer needs and navigating complex systemsQuick learner of detailed information, like insurance legislation and excels at engaging with customersWhy you'll love working with us: You'll love working with us for our inclusive, diverse, supportive environment and commitment to personal growth.
Enjoy a starting salary of $60,500, annual reviews, bonuses, and benefits like a $250 wellbeing allowance, flexible work - including our partnering with Auckland Transport (AT) to trial 'Fareshare' where we will subsidise your public transport costs when you travel to and from work, discounts on insurance and a $1500 referral bonus.
We invest in your future and value your voice.
Being part of our team comes with good perks.
We offer a range of benefits with something for everyone:
5 additional days of domestic leaveFree life insuranceAn annual paid volunteer day of your choiceFour weeks of paid parental partner leaveParental leave bonus, that tops up the Government contribution to 100% of your salary for 20 weeksAccess to our confidential employee support network$250 annual wellbeing allowanceThree free confidential counselling sessions each year via RaiseWe help your money go further:Discounts on NZAA products including AA Home Response, AA Health, AA Life and AA Pet Insurance.Free NZAA Membership$1,500 bonus for successfully referring friends and family to work at AA InsuranceUp to 50% off AA Insurance productsSupplier and retail discounts at JB Hi-Fi, Noel Leeming, Bunnings, PB Tech and moreWe value you:Additional leave for long serviceMilestone anniversary gift vouchersStudy leave and support optionsAccess to Udemy; our online learning portalAnnual share in success bonus and salary reviewYou are you:Eligible employees can take a career breakAbility to purchase additional lifestyle leaveHybrid working options to suit your needsDiversity, Equity and InclusionLooking after, supporting and protecting people is in our DNA, and this starts with our people.
We have an inclusive and supportive culture, full of people who are encouraged to bring their true self to work.
CultureWe provide our people with a safe and supportive environment where everyone's voice matters.
We grow, nurture and promote a diverse and inclusive workforce to bring the best out of our people.
Our valuesIt's our vision to earn the trust of every New Zealander by protecting what matters most.
Our genuine values guide the way we act and go about doing things.
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