Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark.
Your new role We are on the hunt for someone who loves creating a great customer experience and solving customer enquiries and issues. This is a full-time permanent opportunity based at our office in Avondale, Auckland.
As our new Customer Experience Consultant, you will be the voice of GWA Group for our inbound phone, email and chat (future) channels. On a typical day, you will speak with a variety of customers, from our merchants, to plumbers, to homeowners, and the conversations can be technical.
Your day will be a juggling act: talking to customers, creating cases, finding solutions, and following up on cases to keep the customer informed all while using our software systems and portals.
We have a full onboarding and training program where you will learn so much about the inner workings of our tapware and toilets and about basins and baths.
In return, you will join a supportive and customer-centred team who all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other.
About you Previous experience in customer service, preferably in a contact centre environment Strong technical aptitude and computer skills (preferably with Microsoft) Good interpersonal skills and the ability to communicate effectively with internal and external customers by phone and email Strong attention to detail and the ability to multitask Problem solving skills and the ability to work under pressure An openness to learn Adaptable, resilient and able to think on your feet Growth mindset, focusing on the positive and possibilities, no matter what comes your way Aptitude for learning Experience using Microsoft Dynamics 365 is a bonus About us At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.
When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.
We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.
What can you expect from us? Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world. We value passion, potential, and a willingness to learn.
Aside from a supportive and collaborative culture where you'll be set up for success and know that you're making a real difference from day one, we'll offer you:
Hybrid working options Free onsite parking available Competitive remuneration An immersive onboarding program to set you up for success Opportunities to learn and grow through our Learning & Development programs 'Great Rewards' program - exclusive access to discounts and cashback rewards at your favourite stores 'Bathrooms & More' program - great discounts on a wide range of our products Volunteer and Community Service Leave Health & Wellbeing Services with 24/7 in app access to medical advice, safety support and mental healthcare for you and your immediate family members. Annual flu vaccinations Medibank Health Insurance - discounts on corporate cover Ready to apply? Great! Just click the apply button to build your career with us!
Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. GWA Group does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Please note that we are not accepting applications from agencies at this time.
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