Full timeAt Counties Energy we believe energy can change lives for the better. For the planet, our customers, and our communities. As one of New Zealand's most progressive energy companies, we power everything from homes and businesses to new tech innovations and life-changing ideas.As a 100% community-owned electricity distributor, we deliver safe and reliable power to more than 47,000 homes and businesses from coast to coast from southern Auckland to the northern Waikato. But we're more than just power – we're a technology and energy business, and as Aotearoa New Zealand transitions to a low carbon future, we'll continue to lead change to be fully prepared for what's next.We're offering a fantastic opportunity for a Customer Service Representative to join our dedicated team starting with us January 2025. At Counties Energy, no two days will be alike. You'll be at the forefront of handling a diverse range of customer inquiries, utilising your problem-solving skills to provide the answers our valued customers seek.Key to this role is providing immense customer satisfaction through clear, timely and effective communication. Our incredible Customer Service team operates from 7am to 7pm, Monday to Friday. This is a full-time position working the hours of 10.30am to 7pm Monday to Friday. Given the dynamic nature of our industry, having the flexibility to support during storms, peak times, or team absences within department hours is highly valued.While we provide extensive support and training to our successful candidate, we're seeking an enthusiastic individual who's ready to hit the ground running. You'll quickly adapt to new systems and processes, possess a strong foundation in customer service and administration, and excel in using Microsoft Office applications, database systems, and have exceptional attention to detail.To be successful in this role, you will ideally bring the following:A few years' experience working in customer services or administration roles, preferably in service/utility-based organisations.The confidence and ability to diffuse and calm customers in high-pressure situations, whilst keeping a polite and patient demeanour.A high level of self-management, flexibility, and organisation skills.Strong IT literacy, with excellent knowledge of the Microsoft Office suite, including Word, Excel, Outlook, and familiarity with customer database systems.The ability to take ownership of queries, proactively identify issues, find solutions and resolve.Exceptional written and verbal communication skills.A thorough understanding of health, safety, and wellbeing.At Counties Energy, we value a growth mindset, so if you have most of these things in your toolbox, we encourage you to apply.The perksHealth, life, and income protection insurance.Many training and development opportunities.Competitive remuneration.A fast-paced environment where everyone is encouraged and empowered to bring fresh ideas to the table.And after 12 months we'll add:Increased company KiwiSaver contribution to 4%.A paid Me Day to use as you choose.An extra 5 days of sick leave.Tono mai | How to apply?If you're based in Aotearoa New Zealand with relevant work rights and will undergo our pre-employment medical check and drug test, send us your application including CV and cover letter by Tuesday 12th November 2024.Please note that you may not receive notification of the outcome of your application until the vacancy has closed and we have completed the shortlisting process.Due to immigration requirements, we are only accepting applications from those who have current work rights in New Zealand right now.Counties Energy is at the centre of our region, connecting power to around 50,000 homes, farms and businesses. Our primary responsibility is to build, maintain and operate the electricity network that powers our homes and businesses, underpinning the reliability that our community relies upon daily.Stretching coast to coast between southern Papakura and Mercer and west of the Waikato River from Mercer to Waikaretu – we're proud to have been powering the region for over 100 years.
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