Want to be part of a dedicated team making a real difference in Kiwis' lives?
Trust and commitment drive us to care for our customers & each other, while recognising and nurturing potential.
Let's continue this journey together.
We're constantly expanding and promoting from within as we drive our digital transformation, providing ongoing opportunities now and through.What you'll be doing:Join our% NZ-based contact centre to provide exceptional customer service.
Handle+ daily calls, update details, manage policies, offer advice, process payments, and occasionally quote new insurance.
Navigate IT systems confidently and share your insurance expertise.The details:week training starts on theth January(Mon-Fri.am to.pm)Hybrid working in our Auckland or Hamilton office (days in office)Work from home opportunities if you reside outside of Auckland & HamiltonWork technology providedMust have fibre internet connection, & internet speed ofMbps or higher & Wi-FiMust have a suitable private workspace with comfortable desk and chairNo planned leave within the firsmonths of startingWork hours:A rotating roster,?working.hour shifts totalling.hours a week betweenam -pm on weekdays, andam -pm on weekends and on statutory holidays.
On average you will work one weekend day per month.
Twice a year you will be given aweek roster of Sunday to Thursday shifts.
Your rosters are given at leasweeks in advance to give you certainty.A bit about you:Passionate about helping people and delivering exceptional customer serviceCalm under pressure and thrives in a structured environmentExperienced in assessing customer needs and navigating complex systemsQuick learner of detailed information, like insurance legislation and excels at engaging with customers Why you'll love working with us:You'll love working with us for our inclusive, diverse, supportive environment and commitment to personal growth.
Enjoy a starting salary of $ annual reviews, bonuses and benefits like a $wellbeing allowance, flexible work, discounts on insurance and a $referral bonus.
We invest in your future and value your voice.Apply & upload your resume today.