Are you currently looking for progression and stability? Or maybe simply looking for a change? Do you want every day to be different? We are looking for experienced contact centre representatives for this new and exciting opening, which provides the opportunity to enhance your customer service skills and experience! The role: Work in a fast-paced phone-based team taking inbound calls and offering a memorable experience to the customers you encounter. You will manage several different accounts so each call will be different!
Day to day you will be:
Actively listening to customer needs; providing them with effective solutions to queriesUpdating customer details and using multiple databases and systemsEscalating calls to the appropriate internal teams and providing admin assistanceParticipate in team meetings and contributing towards the overall success of the businessEliminating stress and providing certainty for customers during the call The hours and location:
This position is for a full-time daytime shift pattern position. You will be rostered 40 hours per week between the hours of 7am-7pm across Monday - Sunday. Full flexibility to work different shift patterns is required in this position.
The offices are conveniently located in Penrose, walking distance to the Penrose train station. There is also free parking provided onsite.
Training and Career Development: Your first few weeks will consist of well-structured training, and going forward you will be paired with highly experienced staff members and mentors for further supportOngoing learning and development is offered – gain work experience in other areas, receive one-on-one coaching and feedback, attend in-house training sessions To stand out from the rest, you will have: A passion for interacting and learning about peopleA drive to deliver an exceptional customer experience in every interactionStrong understanding of New Zealand Geography Strong communication, spelling, and listening skillsA great work ethic and a positive attitude If you have a passion for customer service, we want to hear from you!
Please note that we can only consider your application if you are already located in Auckland and have eligibility to work in New Zealand.
Reference BH-141634