At Comfortech we are passionate about providing solutions aimed at improving the overall performance of homes and buildings in New Zealand. We come to work every day with a single-minded goal to create the most comfortable living and working spaces for all New Zealanders. We have an environment where everyone can share ideas and have a go and believe that by bringing together our diverse skills, ideas, and experiences, we can create better results than we ever expected. The Role Our customers are the heart of what we do, and we are in search of an enthusiastic and self-motivated Customer Service Representative to join our team in East Tamaki, Auckland and provide excellent service to support our customers. In this role you will be responsible for: Delivering exceptional customer service over the phone, via email, and in person. Managing customer queries, orders, returns, and exchanges in an efficient, friendly, and accurate manner. Offering insights on products and services to help customers make informed choices. Effective data entry and systems management to ensure orders and credits are placed in a timely and accurate way. Working closely with the sales and distribution teams to provide comprehensive support ensuring customer satisfaction. Dealing with ad-hoc and unexpected requests in a positive and professional manner, such as delivery/transport issues. About You We are after that special someone who is customer-focused, a natural at building relationships with a diverse group of people, and possesses exceptional communication skills, both written and verbal. We will be impressed by your track record of delivering exceptional customer service (ideally from within the building/industrial sector), attention to detail, ability to provide detailed product and service information to customers, and confidence using computers and any ERP systems, especially SAP. Why join our team? We are an established market leader, and part of the Fletcher Building Group, where we offer great benefits including: A leading Parental Leave scheme including fully paid leave for primary carers. Education Fund for you and dependents to support professional development. A generous Employee Share Scheme. Company discounts as well as discounts at Z Petrol, Specsavers, and many more. If you're keen to make an impact and contribute to our organisation's success, please Apply Now! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions. Talk to us about our flexible working arrangements and career pathways. #J-18808-Ljbffr