About Breville
Over the past 90+ years Breville has grown to become an iconic global brand, deliveringkitchen products to over 70 countries around the globe. Breville enhancespeople's lives through the delivery of brilliant innovation and thoughtfuldesign based on deep consumer insights, empowering people to do things moreimpressively or easily than they'd thought possible in their own home andultimately allowing them to "Master Every Moment".
A career atBreville is truly a one-of-a-kind experience. It's more than working for aglobal leader; it's an opportunity to be a part of something that impactspeople all over the world. About the role
The purpose of this role is to manage call from Retailers and process customer orders, end to end from origin of PO to shipping follow up, to ensure on-time shipment, superior customer service, vendor compliance, as well as supporting efforts to build customer base and sales volume.
Responsibilities: Overall customer service responsibility of specific customer accounts. Process EDI orders and provide reporting to commercial team. System entry of emailed orders into D365, according to priority. Monitor sales orders end to end, for pricing, stock status, allocation of stock, delivery requirements and follow up of shipments. Provide first level product and sales support to Breville retail customers. Log into Retailer call queue, and actively engage with retailers to answer enquiries and resolve any issues. Coordinating with customers on return shipments. We're Interested in Hearing from People Who Have: At least 2 years experience in a customer service environment would be advantageous. Ability to work in a committed scheduling environment and manage your workload. Strong verbal and written communication skills. Professional phone manner. Self motivation, as well as ability to be a team player. Previous data entry experience well regarded. Intermediate skill level in Microsoft Office, Outlook, Power BI and Web search engines would be an advantage. Experience in Microsoft D365 and SalesForce would be an advantage. What we offer you: Competitive compensation package A fun and rewarding team environment Opportunity to work for an Australian Stock Exchange listed company Employee assistance program Paid parental leave policy Employee discounts of up to 50% on all our electrical products Corporate health andwellness benefits To Apply Come and make your mark with this global leader by applying today via the Apply Now button.
Breville Group is proud to be an Equal Opportunity Employer.
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