Cyclone is a New Zealand privately owned company with branch offices in Auckland, Wellington, Christchurch, and Dunedin. We employ over 170 staff including ICT specialists, engineers, and professional learning advisors.In the New Zealand market our knowledge and experience in integrated cross platform enterprise solutions is second to none.At Cyclone, we stay switched-on to the latest trends, to keep your tech and people future ready. We're the human face of technology. Kiwis helping Kiwis with a friendly smile, valuable insights, and the support every customer needs anytime. Our vision and passion make us the technology partners you can trust.The values that run through our organisation shape our culture and define how we operate every day.Supportive | We're inclusive, down-to-earth and genuine.Trusted | We've earned trust with our honesty and integrity.Visionary | We're innovative with a future focused outlook.Passionate | We're highly driven to inspire and deliver successful outcomes.Agile | We're customer-led while being proactive, adaptive, and quick-thinking.We are creating a workplace that's rich in diversity, inclusive of all thinking styles, and actively reflects our core values.By respecting differences, and encouraging self-expression, we get the best critical and creative thinking. It's an open and welcoming environment that empowers all our people.Who we are looking for:The Customer Service Representative team is recognised as critical to the success of our company and as such we are looking for a special person that will consistently deliver exceptional customer service to our internal and external customers in line with the core values, vision and strategic objectives of the business.In this busy role, you will be providing outstanding service and going the extra mile for our large enterprise customers, ensuring that orders are entered into the system accurately and any queries followed up with efficiently and with a smile. You will also assist with quoting and invoicing so experience with this is a plus!Our tight-knit team prides themselves on their reputation for quality and service, so being a great communicator and team player will be a must.What you will do:Carry out general quoting and customer support duties as required.Email and phone customers with updates as required.Help manage database for customers and keep updated.Carry out administrative duties in support of our customers.Provide an efficient and effective sales process for customers.Communicate with all customers, appropriate information in a timely manner.Provide the first contact for incoming customer inquiries.Pro-actively position Cyclone products and services with new and existing customers.Manage order follow up, checking and updating etas within key customers.Cyclone expects a team-oriented approach to team behaviour, and participation in the broader elements of the team you are employed in is expected, as is participation in other duties that may be required from time to time.What you will bringHave had recent successful experience at customer service and or sales.You will have a genuine interest and the ability to understand basic desktop hardware specifications and IT peripherals information.Excellent communication skills, both verbal and written.A very high level of accuracy and attention to details.Proficiency when working with spreadsheets, email, web, and other communication media.Strong planning, organising and prioritising skills.Be approachable, widely respected and have excellent relationship building skills.Problem solving skills and instinct to take ownership when dealing with issues.Research shows that candidates from underrepresented backgrounds hesitate to apply for roles if they feel they don't meet 100% of the criteria. So, if this opportunity excites you and you think you have the skills and experience to add value (even if not specified), please don't hesitate to apply!Working at Cyclone includes the opportunity to thrive in:A workplace rich in diversity, inclusive of all thinking styles, and actively reflecting our core values.The opportunity to work for a New Zealand-owned business that inspires and enables successful outcomes.Being part of a collaborative team, with tight customer and supplier relationships.Having training platforms and development pathways with direct access to large multinationals such as Microsoft, HP, Google, and Dell.Experience varied and challenging work with the latest leading technologies.Personal development, innovation, and change are not only inspired but also celebrated here at Cyclone. We value our people and want them to enjoy and take pride in their work.You will work alongside a diverse and inclusive team of people who will respect, challenge, support, and mentor you to have fun while you do your best work.What's in it for you….Competitive salary and benefits package.Health Insurance with Southern Cross.Continuous Learning and Development on our internal training platform.Direct access to vendor resources and partnerships.Flexible work options once training period is completed.A laptop in support of work duties.Matching your donations of up to $1000 per year to the Charity of your choice.Optional extra 1-week annual leave.Discounts on IT hardware from our vendors.Team events and social activities.One paid volunteer day per year to support our commitment to giving back to the community.Please apply with CV and Cover LetterYou must currently live in New Zealand and be eligible to work here to apply for this position.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a Customer Service Representative?What's your expected annual base salary?How much notice are you required to give your current employer?How would you rate your English language skills?Do you have experience in a sales role?Report this job advert Don't provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr
