Do you have excellent customer service skills and a passion for helping people?
We are hiring Customer Service Representatives to join our Wellington team.
About The Role As a Customer Service Representative, you will represent Rockgas in supporting New Zealanders with inquiries about our client's services. With access to comprehensive knowledge content, extensive training, and leadership support, you will handle a variety of tasks such as new account creation, processing service orders, payment collections, emergency responses, and handling disconnections. You will work in a dynamic team environment, focusing on delivering quality outcomes through phone and email interactions.
Operating Hours
We offer full-time opportunities with flexible hours to accommodate your commitments. Our operating hours are:
Monday to Friday: 7:00 am - 7:00 pmSaturday: 8:00 am - 5:00 pm (NZST & NZDT)You will work on a rotating roster. This role will start on the 31st of January 2025.
Skills & Experience Excellent customer service skills – self-driven to provide meaningful customer connections through every contactStrong attention to detail and quality-focusedActive listening & demonstrating appropriate empathy towards customersA team player focus, working collaboratively to exceed expectationsClear communication skills to customers and stakeholdersPunctual and reliableExperience adhering to KPIsIntermediate computer skills, ability to navigate multiple screens and a typing speed of 30 WPMPrevious financial experience would be highly regardedBenefits Opportunities for long-term growth through our Datacom Academy Career Pathways ProgramDatacom offers its people the ability to make a real difference and develop their careers within a supportive environment.Best in class rewards and recognition program including awards and corporate retail discounts on tapPaid Parental Leave and Health insurance is providedWhy Join Us Here at Datacom? Datacom is one of New Zealand and Australia's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you. APPLY WITH US TODAY!
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