This role is a casual temp opportunity, entirely working from home for well-known NZ organisation helping customers with any queries they may have. This is a truly casual role - no hours guaranteed, and you must be living in New Zealand and have NZ working rights for this role.
About the role:
As a Customer Service Representative, you will be working remotely as part of the contact centre team, where you will be answering calls and web chat enquiries from customers to help them with any queries they may have related to their tickets or customer account.
The role is a casual temp opportunity where you will be supported by the team at Hudson as well as our client. It's entirely a work from home opportunity so you can be based anywhere in NZ, providing you have the correct IT set up and full NZ working rights. However, please note this is a truly casual role and no hours are guaranteed. Depending on our client's requirements, shifts will vary week to week.
We are ideally looking for people that have availability between 8.30am- 8pm throughout the week, however, peak days are Tuesday, Wednesday, Friday, Saturday and Sunday.
Shifts range from 3 hours to full days. This is a casual role and will depend on requirements from the client (surges) on a week to week basis. Shifts available between 8.30am-9:30pm 365 days a year.
Since this position is fully remote - you will need a specific IT set up (checklist with compatible systems will be sent to you).
The start date is 5th November 2024 and the position is ongoing (contracts usually renew after 3 months). You must be available between November 5th - 10th in order to complete the onboarding and training with client.
Hourly rate: $24.30/hr + 8% holiday pay.
Responsibilities:
You will be responsible for answering phone calls and web chat enquiries from customers trying to purchase tickets, or access their customer account.
About you:
Successful candidates will need to have good customer service skills including excellent active listening, empathy, patience, and strong communication skills - both written and verbal. You should pride yourself on your ability to demonstrate the best outcomes for customers.
To succeed in this role, you will need:
A genuine desire to help customers.
The ability to build lasting relationships with customers and your team members.
A systematic, organized approach to work
To be someone with a positive mindset & attitude
To be a change agent - someone who thrives in a fast-paced changing environment and actively accepts embeds and reinforces continuous change.
Have a level of flexibility with availability.
Resilience to deal with difficult situations in a calm and professional manner.
Contact centre experience is desired but not necessary.
Any new temps must be able to commit to the training program - most importantly the virtual training day 5th November, and must have flexibility to work between 5th - 10th November.
If you are interested, make sure to apply now!
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