Customer Service Representative - Card Services (Contact Centre) Customer Service Representative – Card Services (Contact Centre) Full Time, Permanent 37.5 hours a week: 7-day rotational roster, between 7am and 11pm As a Customer Service Representative in our Contact Centre, you will be the first point of contact for all our new and existing customers, delivering exceptional service on every call. Quick-thinking and solutions-focused, you will provide a refreshing and positive experience. We offer flexibility, training, and ongoing support. Your customer focus, strong technical accuracy, attention to detail, and numerical thinking ability will be your biggest assets in this role. Responsibilities: Provide exceptional phone support to Westpac customers, addressing credit/debit card enquiries and resolving issues via inbound and outbound calls. Contribute to the success of the business and our customers through solution-focused interactions. Create a customer experience that is world-class by being empathetic, trusted, and knowledgeable. Bring a growth mindset to keep imagining and developing the bank in new ways and developing your career. Na tou rourou - What will you bring? Strong communication and rapport-building skills. A passion for helping people. Confidence in learning new digital platforms and tech-savvy. Immersing yourself in a supportive team environment, and receive some of the best banking and lifestyle benefits in the market along with: 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best. Additional purchased leave options up to 4 weeks per year. Banking benefits, insurance discounts, and superannuation scheme. Career growth – we promote internal capability; we have programmes that recognise star performers. Generous parental leave – and top-up government paid parental leave. School holiday subsidy - help you balance work and family during school holidays. 2 Volunteer days per year. Ko matou tenei | Our Organisation At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards, and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications, and capabilities. #J-18808-Ljbffr