Customer Service-OTC Manager
Location: Jeddah, Saudi Arabia
Time Type: Full time
Posted on: Posted 10 Days Ago
Time Left to Apply: End Date: November 15, 2024 (14 days left to apply)
Job Requisition ID: R-122882
Job Description
Are You Ready to Make It Happen at Mondelez International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will oversee order & credit management and/or cash collection activity. Working with the sales and finance functions, you will minimize overdues, and clear claims and deductions in an accurate and timely manner, monitoring and mitigating our risk and minimizing bad debt write-offs.
How You Will Contribute
Oversee customer credit risk management and effective customer collections (including defining collection strategies and worklists, new customer onboarding, ongoing credit assessments and risk category and credit limit maintenance).
Adopt, communicate and enforce the global credit policy, building in-person relationships with major customers and the sales teams that support them.
Ensure the technical proficiency of the bill-to-cash staff and manage the team responsible for credit analysis and receivables collection including training and skills development.
Represent the company in professional credit groups and manage high-risk accounts and bankruptcies.
Ensure staff are aware of and compliant with legal issues pertaining to credit and collection activities.
Oversee the order management and work closely with BO teams to ensure timely delivery of orders to the customers.
What You Will Bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Significant experience in credit and collection management.
A business perspective to the context of credit decisions.
Experience leading and developing a team.
Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs.
Great interpersonal, teamwork and communication skills.
Able to influence, negotiate and apply communication skills effectively.
More About This Role
Perform troubleshoot on all sales orders and assist to identify and execute various enhancements to all management processes.
Ensure compliance to all company and business policies and administer all open sales orders and ensure appropriate order flow.
Manage all communication with all sales department orders and process all customer orders and shipment of products and ensure optimal practices for all processes.
Monitor and evaluate all order issues and resolve discrepancies in production metrics and ensure accurate billing of all bookings.
Evaluate all weekly metrics and analyze all continuous improvement projects and prepare reports for all requests.
Manage customer credit as per the Mondelez global policy. Management and monitor the DSO and OD for each customer and work closely with the Sales department on receivables.
Monitor and process all returns according to financial requirements and ensure compliance to all SOX reporting requirements.
What Extra Ingredients You Will Bring
Business Acumen - Very deep knowledge and first-hand market experience on Order Management and Fulfillment operations.
Financial Acumen – Good knowledge about the bill to cash protocols, over dues & DSO.
Stakeholder management, mindful about their challenges, always able to inspire them on how input/output operations can contribute to the business objectives.
Consumer Love - Customer service orientation, always placing customers in the most central place.
Passion for High Performance - Restless to find ways to optimize and eliminate inefficiencies (waste) and deliver a better Customer experience.
Very strong analytical skills including analysis of complex data and drive insights from it that can inspire others.
Education / Certifications
Master/bachelor's degree in any Business management.
Hands-on experience of SAP.
Years of Experience
6+ Years of total experience related to Order to Cash management.
Minimum 2 years' experience of team management.
Business Unit Summary
Mondelez International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers.
Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular Credit & Collections Management (BTC) Customer Service & Logistics
At Mondelez International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way.
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