Job Title: Customer Service Officer - Work from Home
Company: JetBlue Airways
Location: Wellington, Wellington, NZ
Job Type: Part-time
Seniority: Associate Level
Years of Experience: 4
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Job Description:
JetBlue Airways, a leading airline focused on delivering exceptional customer experience, is seeking a dedicated and articulate Customer Service Officer to join our dynamic team on a part-time basis. Embrace the flexibility of working from home while contributing to JetBlue's mission of becoming the most trusted and customer-centric airline.
Key Responsibilities:
Customer Interaction:
Serve as the first point of contact for customers seeking assistance with reservations, flight inquiries, luggage, and general information.
Use professional and empathetic communication to uphold JetBlue's values and provide exceptional customer service.
Resolve customer complaints and issues promptly and effectively, ensuring customer satisfaction.
Problem Solving & Issue Resolution:
Employ strategic planning skills to analyze customer needs and propose effective solutions.
Utilize strategic thinking to understand customer concerns better and deliver tailored responses.
Document customer interactions accurately in accordance with company procedures.
Data Analysis & Reporting:
Collect and analyze customer feedback to identify patterns and areas for improvement.
Contribute to process improvements by proposing initiatives based on observed trends and insights.
Team Collaboration:
Work effectively in a virtual environment while collaborating with team members to ensure seamless service delivery.
Participate in team meetings and training sessions to enhance knowledge of JetBlue's services and policies.
Support other departments with customer-related escalations and collaborate on cross-functional projects to improve overall service.
Compliance and Security:
Adhere to all company policies, procedures, and regulatory requirements in service delivery.
Maintain customer confidentiality and data security in all interactions.
Continuous Improvement:
Stay updated on industry trends, company offerings, and innovative service solutions to enhance customer experience.
Actively participate in continuous training to improve personal performance and contribute to team goals.
Requirements:
Experience:
A minimum of 4 years of customer service experience, ideally within the airline or travel industry.
Education:
A high school diploma or equivalent; a degree in business or hospitality management is a plus.
Skills:
Resilient and confident in communication, able to maintain composure in challenging situations.
Demonstrated ability in strategic planning and analytical thinking, ensuring resolution effectiveness.
Technical Proficiency:
Proficient in using CRM software and Microsoft Office Suite; familiarity with airline reservation systems is advantageous.
Strong typing skills and the ability to manage multiple online systems efficiently.
Personality Traits:
A self-starter who exhibits resilience in the face of challenges.
Confident communicator who is capable of engaging with diverse customers and team members effectively.
Benefits:
Comprehensive medical coverage for eligible employees.
Free accommodation options for eligible associates when traveling.
Disability insurance to support employees' health and well-being.
Working Environment:
At JetBlue Airways, we nurture an entrepreneurial atmosphere, enabling team members to thrive and express innovative ideas even within an established organization. Join us in creating an environment where every employee can contribute to the success of our service and the satisfaction of our customers.
Application Deadline:
Please submit your application by October 27, 2024 .
Equal Opportunity Statement:
JetBlue Airways is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
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Unleash your potential with JetBlue Airways—where customer service meets excellence! Apply today!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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