Customer Service Officer - On Call | Tauranga/Bay of Plenty Imagine a job where you can help Kiwi businesses grow, connect whanau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team. Based at our 7th Avenue Box Lobby in Tauranga, our Customer Service Officers deliver an exceptional level of service to manage inquiries, requests, or concerns from customers at our front counters and by phone. You'll champion our products and services, provide suggestions, and access information for our customers. Each day is busy and varied and will see you developing your problem-solving skills. Our On Call Customer Service Officers are an essential part of our business as we call on them to assist us as and when required. You might be called in to cover illness, extended leave, or help us during our peak delivery periods. It's a great way to balance work and lifestyle! We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to the growth and prosperity of our beautiful Aotearoa. Learning and development opportunities to help support your career goals A value-driven organisation that supports and respects its employees A safe and secure work environment A stable government-owned agency who isn't going anywhere! What we need from you: Be available for 4 weeks paid training between 9.15 - 5.15pm Tuesday to Friday, and Saturday 7am - 12.30pm, then on call, as and when required Previous experience in a retail environment, handling cash and providing customer service Problem-solving skills – can you think on the fly and find the best outcomes? Administration and data entry skills Confidence to interact with people from all backgrounds face to face, phone, and email All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check. NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you - Stronger together - Deliver the best. #J-18808-Ljbffr