Customer Service Officer

Job Description: CMS Energy is seeking a motivated and driven Customer Service Officer to join our team in Wellington, NZ. As a part-time entry-level position, the Customer Service Officer will play a crucial role in ensuring high levels of customer satisfaction and retention. Responsibilities:- Handle incoming customer queries and issues via phone, email, and in-person- Provide accurate and timely information to customers regarding products, services, and billing inquiries- Process customer orders, returns, and exchanges efficiently and accurately- Collaborate with other team members to ensure smooth operations and excellent customer service delivery- Identify opportunities to upsell or cross-sell products and services to customers- Maintain customer records and update information as needed- Participate in training sessions to stay updated on company products and services- Assist in resolving customer complaints and issues in a timely and professional manner Requirements:- 1 year of customer service experience preferred- Excellent communication and interpersonal skills- Strong problem-solving abilities- Ability to work independently and as part of a team- Proficiency in Microsoft Office Suite- High school diploma or equivalent required Personality Traits: - Driven- Motivated Soft Skills:- Communication- Cooperation Benefits:- Profit sharing- Visa sponsorship- Travel opportunities Working Environment:- Foster transparency and open dialogue for effective communication at all levels.- Encourages collaboration and teamwork. Deadline to apply: ******** Equal Opportunity Statement:CMS Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.