Location: Auckland, NZCustomer Service OfficerJump Aboard for #betterwaysCMA CGM Group Agencies (New Zealand) Limited is a wholly owned subsidiary of CMA CGM Worldwide Agencies (France) and represents the interests of CMA CGM throughout New Zealand. Operating from its headquarters in Auckland, the company provides a full range of personalised and e-commerce solutions to all its customers nationwide including many of New Zealand's premier exporters and importers and leading brands.About the Role:We are now excited to get on board a permanent, full-time (37.5 hours per week - FTE, 8:30am-5pm, Monday - Friday) Customer Service Representative to join our Customer Care team in Auckland, NZ.Key Responsibilities:Be the 1st point of contact for all customer care enquiriesEnsure adherence to responsiveness KPIs on NOVA (Internal System) & Phone queuesProvide high quality & consistent service to group customers & work towards customer outreach (via regular calls / QBRs / Meetings)Drive performance in collaboration with internal stakeholdersPremier / VIP / Elite customer Management – be the Voice of the Customer and deliver optimum customer experienceMinimum Requirements:Minimum 2 years' experience in a shipping company environment or freight forwardingExcellent communication skills with the ability to build relationships with various stakeholders along with strong analytical skillsGood time management skills and ability to work to deadlines and prioritise tasksExcellent problem-solving skills with the ability to foster relationships with customersAbility to meet tight deadlines and work unsupervisedStrong organisational and administration skillsSalary: This role offers a salary range of $63,000 - $68,000 per annum, based on qualifications and experience.Why join CMA CGM?We are continuously striving to provide new opportunities and benefits that make our business a great place to work. We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests. In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees.Our Commitment to Diversity:CMA CGM is committed to providing a respectful and collaborative working environment where all our employees can thrive. Our strength is in our people, and embedding Diversity, Equity and Inclusion (DEI) into our culture is essential to our ongoing success. We actively welcome and encourage applications from all qualified individuals, regardless of indigenous status, race, religion, gender identity or expression, sexual orientation, national origin, disability, age, or any other characteristic.Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping.
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